Dedicated professional with over 10 years of experience in substance use treatment centers, specializing in insurance authorizations, appeals, retro authorizations, and compliance with ASAM national guidelines. Proven track record of effectively engaging diverse populations to provide tailored support and care. Committed to fostering a compassionate environment that promotes recovery and well-being for all clients. Strong analytical skills and a deep understanding of treatment processes facilitate navigation of challenges within the healthcare landscape.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Utilization Review Coordinator - LADC
Minnesota Adult and Teen Challenge
10.2018 - Current
Managed initial and concurrent insurance reviews for clients in ASAM levels of care - 3.5, 2.1, and 1.0 (residential and outpatient). Currently managing 3 sites with both Medicaid and Private insurance as well as state wide prior authorizations.
Knowledgeable in Minnesota DHS, ASAM levels of care, InterQual and various continued stay guidelines for multiple levels of care.
Trained clinicians on ASAM and national clinical guidelines needed for insurance approvals helping to decrease denial rates.
Conducted multiple level of appeals, peer-to-peer (Doctor) reviews, single case agreements, and retro authorizations.
Audited treatment records and worked with site directors to reconcile out of compliance treatment records.
Performed insurance checks using Minnesota state MN-ITS website as Healthia exchange and MetRX to determine active insurance coverage.
Screened and helped clients apply for substance use funding when eligible.
Set up our facility with provider portals for efficient prior authorizations (i.e. Availity, UHC, provider express, etc).
Developed an excel directory of all MN Teen Challenge NPI, addresses, and levels of care. Also, listed list of common fax numbers and phone numbers for insurance companies.
Developed workflow spreadsheets for efficient insurance submission of new intakes.
Chemical Dependency Assessor
Minnesota Adult and Teen Challenge
05.2016 - 10.2018
Conducted multiple chemical dependency assessments a week as well as intakes including informed consent, intake documentation within regulatory timelines.
Made referrals to treatment centers that best suited their cultural, spiritual, gender, age, health, or mental health preferences and/or needs.
Diagnosed clients after assessments via ICD-10 guidelines and facilitated referrals to appropriate treatment using ASAM and six dimensions.
Utilized Motivational Interviewing skills to build on client's own goals and relieve client's anxieties of entering treatment services.
Provided professional development and training of team members and interns.
Made collaborative calls to prospective client family, legal team, and current care providers to gather medical necessity criteria and to add to treatment planning.
Collaborated with multidisciplinary teams to implement individualized recovery strategies.
Valet Attendant
Imperial Parking
11.2012 - 06.2016
Responsible for parking and returning customer cars.
Managed work force, address complaints of damage claims, report to leadership of volume of cars, and complete bank drops.
LADC INTERN
Minnesota Adult and Teen Challenge
06.2015 - 05.2016
Guided clients in self-discovery through lectures, groups process, and individual counseling.
Conducted weekly progress reviews with a small case load of 3 clients (Internship 1), aided in aftercare referral resources, and completed medical records according to 245G regulations.
Aided in development of therapeutic activities through weekly recreational activities to build morale and engagement for inpatient clients. Developed lectures and worksheets integrating psycho-educational material and 12 steps.
Recovery Coach (Alcohol & Drug Technician)
MN Adult and Teen Challenge
02.2015 - 05.2016
Performed instant panel urinalysis tests and breathalyzers for intakes and residents, labeled, and prepared for shipment.
Provided feedback to clients and their counselors for growth opportunities through behavioral interventions.
Resolved conflicts between residents.
Administered medications, updated medications logs, and sent requests to nursing for refills.
Performed data entry for Chemical dependency records.
Education
Bachelor of Science - Alcohol and Drug Counseling in Psychology/Social and Behavioral Sciences
NORTH CENTRAL UNIVERSITY
Minneapolis, MN
05.2016
Skills
HIPAA compliance
Quality improvement
Healthcare regulations
Interdisciplinary collaboration
Utilization management
Case review expertise
Medical necessity assessment
Discharge planning coordination
Insurance verification
Records analysis
Documentation and reporting
Accomplishments
10 years in Chemical Dependency treatment working in multiple departments.
Proficient in evidence based practices - ASAM v.3, Utilization review for Levels of care (3.5, 2.1, & 1.0), medical necessity guidelines, motivational interviewing, treatment planning, collateral contacts, and collaboration with providers.
Served in North Central University's student success center and tutored delinquent GPA as well as Social & Behavioral Health. Served as a part of Psi-Chi academy and presented trainings on academic and research writing.
2 time employee of the month with Imperial Parking and 1 time employee of the month with MN Adult & Teen Challenge.
Cooperated with our billing team to reduce revolving unbillable claims from $1 million to $200,000.
Awarded with outstanding research student by Association of Christian Librarians and outstanding Drug & Alcohol counseling student upon graduation from North Central University.
General can-do attitude that isn't deterred at the first sign of resistance. Working with insurance providers can be difficult, but focuses on solution focused resolutions.
I will pick up the phone and talk through critical issues.
Certification
Driver's License, LADC (Active since 2017)
Awards
2x Employee of the month at Impark – Valet parking division for modeling leadership., 2016 CLC (Christian Librarian Consortium) research award, Recipient of 2016 CLC research award for exemplary writing and research material., 2016 Outstanding Alcohol and Drug Counseling student., Recipient of Outstanding Alcohol and Drug counseling student in Social and Behavioral Sciences for graduating class of 2016.
Timeline
Utilization Review Coordinator - LADC
Minnesota Adult and Teen Challenge
10.2018 - Current
Chemical Dependency Assessor
Minnesota Adult and Teen Challenge
05.2016 - 10.2018
LADC INTERN
Minnesota Adult and Teen Challenge
06.2015 - 05.2016
Recovery Coach (Alcohol & Drug Technician)
MN Adult and Teen Challenge
02.2015 - 05.2016
Valet Attendant
Imperial Parking
11.2012 - 06.2016
Bachelor of Science - Alcohol and Drug Counseling in Psychology/Social and Behavioral Sciences