Dustin Prince
Miami,FL
Summary
Bartender and server with over 4 years of experience working with MICRO and TOAST system and in providing high-end service in luxury hospitality settings. Consistently recognized for fast, efficient service and ability to excel under pressure. Proven track record in increasing sales through expert recommendations and upselling, as well as training and mentoring team members to improve overall performance. Seeking to leverage skills in customer service, beverage preparation, and team leadership in a dynamic hospitality environment.
Overview
5
5
years of professional experience
Work History
Server/Bartender
The Ritz Carlton Residences
02.2023 - 04.2024
- Led the beach and restaurant service teams, specializing in fast, high-quality cocktail preparation.
- Consistently recognized by management for upselling and customer engagement, increasing sales by 15%.
- Handled simultaneous service for multiple high-profile guests, maintaining efficiency and poise under pressure.
- Worked with TOAST system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed inventory of dining supplies to prevent shortages during service.
Server
Divieto Restaurant
12.2021 - 12.2022
- Provided detailed recommendations on wine pairings, resulting in a 12% increase in beverage sales.
- Trained 7 new hires, reducing onboarding time by 30%.
- Maintained expert knowledge of Italian cuisine and wines, contributing to a high-quality dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with TOAST system to place orders, manage bills, and handle complimentary items.
Overnight Valet Parking
Capobella Condominium
03.2021 - 12.2021
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Managed resident and guest vehicles efficiently, ensuring timely parking and retrieval.
- Supported front desk operations during high-traffic hours, increasing service efficiency by 20%.
Server
Jade Signature
01.2020 - 02.2021
- Expertly handled high-volume restaurant service, maintaining attention to detail and efficiency.
- Developed strong product knowledge of wines and dishes, improving customer experience.
- Worked with MICRO system to place orders, manage bills, and handle complimentary items.
- Trained 5 new employees, reducing errors and improving service speed by 15%.
Server/Bartender
Oceanía Club & Spa
02.2019 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Prepared high-quality cocktails and smoothies, driving repeat orders.
- Worked with MICRO system to place orders, manage bills, and handle complimentary items.
- Delivered exceptional service at the beach and pool areas, consistently exceeding customer expectations.
- Managed customer complaints and resolved issues efficiently, improving overall satisfaction.
- Increased beachside beverage sales by 10% through personalized recommendations.
Education
Bachelor's in Hospitality Management - Hospitality And Tourism
University Nuevas Profesiones
Caracas, Venezuela01.2019
Skills
- Advanced English / Native Spanish
- Proficiency in Microsoft Office and Excel
- Expertise in MICRO and Toast systems
- Extensive knowledge of beverage preparation
- Certified in Food Handling
- Strong leadership and team training abilities
- Excellent time management and multitasking skills
- Customer-focused with proven problem-solving capabilities
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server/Bartender
The Ritz Carlton Residences
02.2023 - 04.2024
Server
Divieto Restaurant
12.2021 - 12.2022
Overnight Valet Parking
Capobella Condominium
03.2021 - 12.2021
Server
Jade Signature
01.2020 - 02.2021
Server/Bartender
Oceanía Club & Spa
02.2019 - 12.2019
Bachelor's in Hospitality Management - Hospitality And Tourism
University Nuevas Profesiones
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