Dustin Ramirez
265 E Mission Rd,CA
Summary
Dynamic professional with extensive experience in freight operations and customer experience at The Home Depot. Proven track record in enhancing warehouse efficiency and customer satisfaction through effective training and process improvements. Skilled in implementing freight management tools and fostering strong associate relationships, ensuring a safe and productive work environment.
Overview
10
10
years of professional experience
Work History
Freight Team Associate
The Home Depot
Corona, CA
01.2022 - Current
- Oversaw inbound freight operations, ensuring timely processing and accurate inventory management.
- Trained new team members on safety protocols, equipment usage, and operational procedures.
- Streamlined inbound freight procedures for faster unloading, and sorting of freight.
- Enhanced team performance by providing ongoing training, support, and feedback to associates.
- Complied with company requirements to maintain a safe working environment.
- Improved warehouse efficiency by organizing and managing the freight team''s daily tasks.
- Helped train new employees in safe practices and warehouse procedures.
Lead Installer
Thomas Grace Construction
Stillwater, MN
02.2019 - 06.2020
- Conducted site assessments to identify potential challenges and streamline installation processes.
- Improved customer satisfaction by providing efficient and accurate installations.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
Lead Installer
DAVACO
Dallas, TX
06.2016 - 01.2019
- Led installation teams to execute projects efficiently and ensure high-quality standards.
- Trained new installers on equipment usage and safety protocols, enhancing team performance.
- Developed and implemented process improvements that increased installation speed and accuracy.
- Maintained compliance with safety regulations, resulting in a safer work environment for all team members.
- Collaborated with project managers to align installation schedules with overall project timelines.
Education
Bachelor of Science - Political Science
California State University, San Marcos
San Marcos, CA06.2016
Skills
- Implementation of end to end freight process
- Performed Daily Kickoff Meeting with Unload and Packout teams
- Trained on Nightly Safety Checklist
- Ensured DC’s trucks are Key-Rec
- Use of Frieght Management tool (FMT) to assign and implement Unloading and Packout assignments
- Verified and staging of BOSS order from RDC trucks
- Great, Engage, and Thank customers to provide best customer experience
Timeline
Freight Team Associate
The Home Depot
01.2022 - Current
Lead Installer
Thomas Grace Construction
02.2019 - 06.2020
Lead Installer
DAVACO
06.2016 - 01.2019
Bachelor of Science - Political Science
California State University, San Marcos