DUSTIN REESE
BOUNTIFUL,UT
Summary
Dependable Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to promote safety, cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
21
21
years of professional experience
Work History
Operations Manager / DOT
FedEx Express
West Valley City, UT
03.2020 - Current
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Supported accident investigations and prepared related paperwork.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Improved morale and management communication by using employee recognition and rewards practices.
- Prepared staff work schedules and assigned team members to specific duties.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Hired and onboarded team members to meet immediate and expected demand.
- Responded to information requests from superiors, providing specific documentation.
- Delegated work to staff, setting priorities and goals.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Built strong operational teams to meet process and production demands.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Conducted employee observations and documented findings.
- Contributed to proposal and contract development, negotiations and meetings.
- Managed scheduling, training.
- Collaborated with team leaders on quality audits.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Dispatcher
FedEx Express
West Valley, Utah
05.2008 - 05.2014
- Monitored personnel in the field to maintain location knowledge and provide ongoing support
- Conferred with the customer and station managers to address and resolve service needs
- Plan and execute courier route assignments
- Coordinated Pickup and delivery coverage.
Courier
FedEx Express
West Valley, Utah
09.2005 - 05.2008
- Completed smooth deliveries by effectively sorting items into the most efficient route
- Loaded vehicles, secured items and took the appropriate precautions to protect hazardous or perishable goods
- Inspected and maintained delivery vehicles to prevent unnecessary delays and the development of more complex mechanical problems
- Managed time-sensitive items with a consistent record of on-time deliveries.
Package Handler
FedEx Express
West Valley, Utah
05.2005 - 09.2005
- Moved materials and freight between production areas and vehicles.
Parts Department Specialist
Willey Honda
Bountiful, UT
08.2003 - 05.2005
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Understood and followed oral and written directions.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
High School Diploma -
Viewmont High School
Bountiful, UT06-1999
Some College (No Degree) - Business Management
Salt Lake Community College
Salt Lake City, UTSkills
- Cost Reduction and Containment
- Maintaining Compliance
- Schedule Management
- Planning and Implementation
- MS Office
- Operations Oversight
- Staff Retention
- Onboarding and Orientation
- Employee Motivation
- Case Management
- Delegation
- Adaptability and Excellent work ethic
- Keen analysis and judgment
- Planning and Scheduling
- Relationship building skills
- Incidents Management
- Customer Service
- Process Improvement
- Workflow Optimization
- Performance Monitoring
- Performance Reporting
- Health and Safety Compliance
- Business and Operations Management
- Warehouse Operations
- Staff Management
- Team Leadership
- Inventory Control
- Communication Improvements
- Fluent in Spanish
- Multi-Unit Operations Management
- Problem-Solving
Languages
Spanish
Native/ Bilingual
Timeline
Operations Manager / DOT
FedEx Express
03.2020 - Current
Dispatcher
FedEx Express
05.2008 - 05.2014
Courier
FedEx Express
09.2005 - 05.2008
Package Handler
FedEx Express
05.2005 - 09.2005
Parts Department Specialist
Willey Honda
08.2003 - 05.2005
High School Diploma -
Viewmont High School
Some College (No Degree) - Business Management
Salt Lake Community College