Dustin Rehkopf
Results-driven Field Service Supervisor with extensive experience leading service operations across diverse engine portfolios, including on/off-highway, industrial, marine, rail, power generation, and electrified applications. Proven leader responsible for directing field service teams, driving operational excellence, supporting complex diagnostics and repairs, and ensuring exceptional customer satisfaction. Combines technical knowledge with strong people leadership, business acumen, and a commitment to safety, quality and continuous improvement. Recognized for developing high-performing teams, resolving complex field issues, and delivering reliable solutions in demanding, mission-critical environments.
Work History
Field Service Supervisor
12 Years 2 Months- Lead field service operations across Cummins' comprehensive engine and powertrain portfolio
- Oversee technical support, service execution, and customer support for all on-highway, off-highway, industrial, marine, rail, and EV applications
- Supervised and coordinated a team of field service technicians, managing daily work schedules, labor allocation, and compliance with safety standards and operational efficiency
- Coordinated training programs for technicians to enhance skill sets and improve service delivery.
- Conducted performance reviews, delivered continuous coaching and feedback, and built individual training plans to elevate technician skill sets
- Enforced strict adherence to Health, Safety, and Environmental (HSE) policies, leading safety meetings and performing field safety audits
- Monitored repair quality, first-time fix rates, and productivity metrics to ensure compliance with key performance indicators
- Reviewed and approved accurate service quotes, warranty claims, and job documentation via enterprise business systems.
Inventory Clerk - Property Management Department
1 Year 10 Months- Asset management for all State and Foundation purchased equipment
- Conducted regular audits to maintain accuracy and compliance with inventory policies
- Maintained University equipment database files
- Coordinated annual equipment and asset public auction
- Oversee surplus warehouse operations
Management Trainee Intern
2 Months- Worked cross-functionally with leadership, sales, operations, and warehouse departments
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment
- Supported daily operations by coordinating shipments and deliveries with warehouse teams
- Streamlined order processing workflows, improving efficiency and reducing turnaround times
- Collaborated with sales teams to enhance customer service and resolve inquiries effectively
Education
Bachelor of Science - Business Administration And Management
- Project Management Group (PMG) - Member
Skills
Accomplishments
BSY Training - 2024
Supervisor Learning Program -2026