Summary
Overview
Work History
Education
Skills
Timeline
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Dustin Rhodes

Sr. Project Manager
Fort Worth,TX

Summary

Experienced Senior Project Manager gifted at meeting tight deadlines, driving business opportunities and working well in team-based environments. Engaging and personable to manage key milestones and deliver exemplary customer service.

Overview

4
4
years of post-secondary education
23
23
years of professional experience

Work History

Senior Project Manager

American Airlines
Fort Worth
05.2014 - Current
  • Product Owner and creator of next generation innovative baggage application designed to reduce transfer mishandlings.
  • Surpassed expectations by reducing baggage mishandlings in excess of 20% within 1 month of deployment.
  • Proposed and implemented an enterprise project plan with budget management in excess of $7M.
  • Successfully influenced the fundamental way we transfer baggage in hub operations.
  • Worked directly with Premium Services to address and improve inconsistencies from the field; within VIP programs.
  • Identifies enterprise improvements including new technology, policies and processes.

Customer Service Manager

American Airlines
Fort Worth
01.2013 - 05.2014
  • Operational Management of American Airlines Terminal and Hub Operations at DFW.
  • Established working relationships with local Union leaders (IAM & TWU).
  • Accountable for all inbound baggage delivery times, ramp controllable outbound baggage service issues, ramp, operations, and on-time performance.
  • (30 gates, 300 employees, and 150 daily departures).

Airport Operations Training Manager

Republic Airways Holdings
Indianapolis
07.2010 - 12.2012
  • Lead a team responsible for maintaining high standards of training & safety; ensured compliance with regulatory guidelines.
  • Managed and coordinated business relationships of 3rd party operators/vendors.

Customer Service Agent/Management

Continental Airlines
01.1999 - 07.2010
  • Advanced to increasingly responsible positions, culminating in a management role with oversight for a large service city.
  • Lead up to 50+ employees and managed Cargo, Ramp, Gates, Ticket Counter operations (daily work schedules and shift bids).

Education

High School Diploma -

James Whitcomb Riley
South Bend, IN
09.1994 - 05.1998

Skills

    MS Office

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Timeline

Senior Project Manager

American Airlines
05.2014 - Current

Customer Service Manager

American Airlines
01.2013 - 05.2014

Airport Operations Training Manager

Republic Airways Holdings
07.2010 - 12.2012

Customer Service Agent/Management

Continental Airlines
01.1999 - 07.2010

High School Diploma -

James Whitcomb Riley
09.1994 - 05.1998

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Dustin RhodesSr. Project Manager