Dustin Rice

• Trained new employees on customer service, money handling and organizing strategies.
• Partnered with cross-functional teams such as operations, finance, and product development to ensure seamless communication throughout the sales process.
• Conducted market research to identify key industry trends and potential business opportunities for expansion.
• Developed, maintained and utilized diverse client base.
• Cultivated referral-based leads through diligent relationship-building efforts with satisfied customers.
• Achieved or exceeded company-defined sales quotas.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Maintained current knowledge of evolving changes in marketplace.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Aggressively generated new business by prospecting, making follow-up calls to customers and contacting referrals.
• Drafted, submitted and processed sales contracts for orders received.
• Negotiated prices, terms of sales and service agreements.
• Maximized profitability by effectively balancing short-term gains against long-term customer loyalty and satisfaction.
• Stayed current on company offerings and industry trends.
• Built relationships with customers and community to promote long term business growth.
• Negotiated contracts with clients, focusing on mutually beneficial terms and long-term partnerships.
• Presented professional image consistent with company's brand values.
• Consulted with businesses to supply accurate product and service information.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Utilized data analysis tools to monitor sales performance metrics, identifying areas of improvement for future strategies.
• Attended monthly sales meetings and quarterly sales trainings.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Informed customers of promotions to increase sales productivity and volume.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Attended training sessions on sales skills, product knowledge, technical information, as well as company policies and procedures.
• Met existing customers to review current services and expand sales opportunities.
• Attended industry conferences and workshops to stay current on market developments and competitor offerings.
• Provided exceptional customer service, addressing client concerns promptly and ensuring complete satisfaction with product offerings.
• Streamlined internal processes by collaborating with cross-functional teams such as finance, logistics, and production departments for improved efficiency in order fulfillment.
• Developed tailored sales strategies for individual clients based on their unique needs and requirements.
• Boosted customer retention rates through timely follow-ups after-sales support efforts.
• Identified upselling opportunities within existing accounts by proactively monitoring changes in client needs or business operations.
• Utilized CRM software to track customer interactions, follow-ups, and overall sales pipeline management.
• Increased product sales by establishing and maintaining strong relationships with key industry clients.
• Generated new leads through cold calling, networking events, and trade shows for enhanced revenue growth.
• Assisted in creating compelling proposals that highlighted the value proposition of our products/services over competitors.
• Used consultative sales approach to understand and meet customer needs.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Serviced existing accounts on regular basis to maximize revenue.
• Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
• Clarified customer requests, forwarded product information and answered questions to support sales operations.
• Resolved order issues efficiently and enhanced customer satisfaction ratings.
• Tracked customer and supply chain details for precise and timely fulfillment.
• Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
• Branded products through effective salesmanship and maintained long-term relationships with clients.
• Demonstrated products and specific features at customer locations and special events.
• Used CRM to maintain company database with essential account and sales information.

Loaded and secured deliveries up to 80,000 pounds.

• Read maps to plan routes and reported delays or accidents.
• Transported and stored 80,000 lbs of cargo onto trucks, organizing and securing containers for safe long-haul drives and routes.
• Leveraged data analysis tools for informed decision-making regarding resource allocation and process improvements.
• Enhanced transportation efficiency by optimizing route planning and scheduling.
• Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols, and guidelines.
• Submitted detailed reports on mileage, repairs, maintenance and other necessary expenditures during drives.
• Developed strong relationships with vendors and clients, resulting in increased business opportunities.
• Safeguarded company reputation by maintaining compliance with all federal, state, and local regulations.
• Developed contingency plans for various scenarios, ensuring minimal impact on operations during unexpected events.
• Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
• Coordinated schedules and communicated changes to customers.
• Met vehicle operation regulations by staying up-to-date on personal licensing requirements and performing regular maintenance.
• Self-motivated, with a strong sense of personal responsibility.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Organized and detail-oriented with a strong work ethic.

Job consisted of the Same as Serenity Sleep.

Worked here till it was destroyed by a fire.

• I was a Full-time General Manager, where I was expected to be the driving force behind our branch business. From developing and executing a sales plan in your market, to inspiring a culture of excellence in business-to-business selling, your leadership will shape the success of the entire team. As a motivator, communicator, and strategic thinker, I was not only expected to work to exceed business goals but also foster career opportunities for those around me. My leadership was the compass guiding the branch to new heights.
• RESPONSIBILITIES INCLUDED:
• o Developing and executing a sales plan in a local territory to reach and exceed business goals
• o Demonstrating excellence in business to business selling on a daily basis
• o Effectively communicating business statistics and progress toward goals to motivate the performance of others
• o Modeling and promoting career opportunities to personnel
• o Developing and training others to achieve optimal business results as well as personal goals
• o Performing other duties as needed to ensure branch success
• THE POSITION QUALIFICATIONS:
• o Possess a degree in Business/Marketing OR have equivalent industry experience and knowledge of the local market
• o Excellent written and oral communication skills
• o Proficient computer skills
• o Highly motivated and self directed with the ability to motivate others
• o Demonstrate strong organization, planning and prioritizing abilities
• o Demonstrate strong math aptitude, attention to detail and sense of urgency
• o Exhibit strong problem solving, deductive reasoning and decision making skills
• o Learn and perform multiple tasks in a fast paced environment
• o Demonstrate our core values of ambition, innovation, integrity and teamwork
• o Lift, slide, carry and lower packages that typically weigh 25lbs-50lbs and may weigh up to 75lbs
• o Prior managerial experience and product knowledge