Dustin Ridge
Soddy,TN
Summary
Dynamic Inside Sales Representative with a proven track record at Ben Oneal, excelling in customer service and relationship building. Enhanced sales revenue through consultative selling and tailored solutions, while mentoring junior team members. Recognized for exceptional product knowledge and a cheerful demeanor, driving customer satisfaction and loyalty in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Ben Oneal
04.2017 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
Department Manager
Lowe's
03.2012 - 03.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
- Enhanced team productivity by implementing streamlined workflow processes.
Education
Business Management
University of Tennessee
Chattanooga, TN05-2007
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Email and phone etiquette
- Data entry
- Relationship building
- Order management
- B2B sales
Timeline
Inside Sales Representative
Ben Oneal
04.2017 - Current
Department Manager
Lowe's
03.2012 - 03.2017
Business Management
University of Tennessee
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