Dustin Self
Granbury,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
Work History
Business Owner
World Class Cleaning, LLC.
Granbury, TX
06.2014 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Software Engineer II
Change Healthcare
Fort Worth, TX
03.2018 - 09.2022
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Updated old code bases to modern development standards, improving functionality.
- Refactored legacy codebases for improved maintainability, paving the way for easier future updates.
- Maintained existing software systems by identifying and correcting software defects.
Software Engineer
PDX Inc.
Fort Worth, TX
05.2012 - 03.2018
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Maintained existing software systems by identifying and correcting software defects.
Computer Operator
PDX Inc.
Fort Worth, TX
02.2011 - 04.2012
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
Technical Support Representative
PDX Inc.
Fort Worth, TX
03.2006 - 02.2011
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
Pharmacy Technician
Cook Children's Hospital
Fort Worth, TX
01.2003 - 03.2006
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Medical Insurance Specialist
United Healthcare
Fort Worth, TX
08.2001 - 01.2003
- Achieved timely resolution of claim issues through effective communication with insurance carriers and healthcare providers.
- Increased patient satisfaction by efficiently processing insurance claims and addressing inquiries.
- Conducted thorough reviews of denied claims, identifying errors or missing information before resubmitting corrections for payment approval.
- Demonstrated adaptability during software transitions, quickly learning new systems to maintain productivity levels throughout implementation periods.
- Served as a reliable resource for colleagues, sharing expertise on industry trends, changes in coding practices, or updates to payer requirements as needed.
Education
Applied Technology And Performance Improvement - Computer Science
University of North Texas
Denton, TXSkills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Entrepreneurial personality
- Relationship Building
- Business Planning
- Employee Training
- Team Collaboration and Leadership
- Performance Improvement
- Issue Resolution
- Operations Management
- Staff hiring
- Business marketing
- New Business Development
- Staff Management
- Coaching and Mentoring
- Effective leader
- Scheduling
- Performance Improvements
- Javascript
- Object-Oriented Programming
- Python
- Code Development
- JIRA
- Code debugging
- Software Development
- Agile
- Software Documentation
- Testing and debugging
- Git proficiency
- Linux
- HTML and XML
- Technical Analysis
- Technical Support
- Software Applications
- Scrum Methodology
- Customer Support
- Troubleshooting
- Hardware and software installation
- Superior time management
Timeline
Software Engineer II
Change Healthcare
03.2018 - 09.2022
Business Owner
World Class Cleaning, LLC.
06.2014 - Current
Software Engineer
PDX Inc.
05.2012 - 03.2018
Computer Operator
PDX Inc.
02.2011 - 04.2012
Technical Support Representative
PDX Inc.
03.2006 - 02.2011
Pharmacy Technician
Cook Children's Hospital
01.2003 - 03.2006
Medical Insurance Specialist
United Healthcare
08.2001 - 01.2003
Applied Technology And Performance Improvement - Computer Science
University of North Texas