Dustin Self
Granbury,TX
Summary
Adaptable Software Engineer with several years of experience designing, testing, and developing software solutions in the Pharmacy Industry. Excels in fast-paced, high-energy and deadline-driven environment with willingness to take on additional tasks.
Overview
23
23
years of professional experience
Work History
Marketing Technology Specialist
WCC, LLC.
Granbury, TX, TX
09.2022 - Current
- Analyzed website traffic data to identify trends and opportunities.
- Negotiated tender and contract terms to meet both client and company needs.
- Managed email campaigns from creation to deployment.
- Optimized landing pages for SEO purposes using keyword research techniques.
- Researched and identified potential customers.
- Created sales or service contracts for customer review and acceptance.
Software Engineer II
Change Healthcare
Fort Worth, TX
03.2018 - 09.2022
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Updated old code bases to modern development standards, improving functionality.
- Refactored legacy codebases for improved maintainability, paving the way for easier future updates.
- Maintained existing software systems by identifying and correcting software defects.
Software Engineer
PDX Inc.
Fort Worth, TX
05.2012 - 03.2018
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Analyzed proposed technical solutions based on customer requirements.
- Developed scalable and maintainable code, ensuring long-term stability of the software.
- Maintained existing software systems by identifying and correcting software defects.
Computer Operator
PDX Inc.
Fort Worth, TX
02.2011 - 04.2012
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
Technical Support Representative
PDX Inc.
Fort Worth, TX
03.2006 - 02.2011
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Implemented feedback from customers to improve overall quality of support services provided by the team.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
Pharmacy Technician
Cook Children's Hospital
Fort Worth, TX
01.2003 - 03.2006
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
Medical Insurance Specialist
United Healthcare
Fort Worth, TX
08.2001 - 01.2003
- Achieved timely resolution of claim issues through effective communication with insurance carriers and healthcare providers.
- Increased patient satisfaction by efficiently processing insurance claims and addressing inquiries.
- Conducted thorough reviews of denied claims, identifying errors or missing information before resubmitting corrections for payment approval.
- Demonstrated adaptability during software transitions, quickly learning new systems to maintain productivity levels throughout implementation periods.
- Served as a reliable resource for colleagues, sharing expertise on industry trends, changes in coding practices, or updates to payer requirements as needed.
Education
Applied Technology And Performance Improvement - Computer Science
University of North Texas
Denton, TXSkills
- Software Development
- Testing and debugging
- Javascript, Python, Java, C
- Agile Methodologies
- Git
- Linux
- HTML and XML
- Pharmacy Software Development
- Automation (Selenium WebDriver, Protractor)
- AR Software Development
Timeline
Marketing Technology Specialist
WCC, LLC.
09.2022 - Current
Software Engineer II
Change Healthcare
03.2018 - 09.2022
Software Engineer
PDX Inc.
05.2012 - 03.2018
Computer Operator
PDX Inc.
02.2011 - 04.2012
Technical Support Representative
PDX Inc.
03.2006 - 02.2011
Pharmacy Technician
Cook Children's Hospital
01.2003 - 03.2006
Medical Insurance Specialist
United Healthcare
08.2001 - 01.2003
Applied Technology And Performance Improvement - Computer Science
University of North Texas
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