Dustin S. Fitch
Randolph,MA
Summary
Seasoned Case Manager with a robust background in complex case management and patient support across multiple major institutions. Demonstrates leadership in supervising teams and excelling in complex case management and utilization review. Skilled in program development and staff education, ensuring high-quality patient care and efficient resource use.
Overview
19
19
years of professional experience
Work History
Case Manager/Utilization Review
Aya Healthcare, Beth Israel Lahey
Needham
05.2024 - Current
- Patient assessment/discharge planning (Epic)
- Utilization Review, InterQual.
- ICU, Med Surg, ED
Interim Case Manager/Utilization Review
Beth Israel Lahey
Needham
02.2024 - 05.2024
- Patient assessment/discharge planning, (Epic)
- Utilization Review, Interqual
- ICU/Med Surg/ED
Interim Hospice Case Manager
Martha’s Vineyard Palliative Care & Hospice
Martha's Vineyard, MA
11.2023 - 02.2024
- Hospice Case Manager
- IDT Patient Care Planning
- Complex End of Life Care
Interim Case Manager
Milford Regional Hospital
Milford, MA
05.2023 - 11.2023
- Patient Assessment/discharge planning (Meditech)
- ICU/Med Surg/ED
Intermin Case Manager/Utilization Review
Brookdale Hospital
Brooklyn, NY
01.2023 - 05.2023
- Level 1 Trauma
- Patient assessment/discharge planning ED, MICU, SICU, CCU, Neuro ICU (Epic)
- Utilization Review (Interqual)
Interim Case Manager
Holy Cross Hospital
Silver Spring, MD
10.2022 - 01.2023
- Patient assessment/discharge planning
- Med Surg/ICU
Case Management, SCO Supervisor
BMC Health Plan SCO
Boston, MA
06.2019 - 09.2022
- Supervised team of 11 field case managers
- Payroll, reporting, hiring, disciplinary
- MDS quality oversight
- PCA time for task approvals
- Oversight of transitions of care program
- SCO Utilization Review
Case Manager/Utilization Review – Part Time
Boston Medical Center
Boston, MA
09.2018 - 09.2022
- Level 1 Trauma
- Acute inpatient case management; Med Surg/Ortho/ICU/ED (Epic)
- Wide range of complex patients with unique challenges
- Strong knowledge of skilled nursing, rehab, home care and acute facilities
Oncology Case Manager, Remote
Aetna – American Health
Hartford, CT
03.2017 - 07.2018
- Oversight/education of actively treating oncology patients
- Treatment plan review utilizing NCCN Guidelines/Milliman
- Report writing, frequent contact with medical providers
Case Management/Utilization Review
Cape Cod Hospital
Hyannis, MA
08.2015 - 03.2017
- Patient assessment/discharge planning Med Surg, Ortho, ED, ICU
- Complex planning, med-flight arrangements,
- Utilization management review with InterQual
Case Manager/Utilization Review, Palliative ICU
Brigham and Women’s Hospital
Boston, MA
02.2015 - 07.2015
- Level I Trauma
- High level case management of complex cases (Epic)
- End of life planning, family meetings
- Networking with home care, nursing and rehab facilities
Oncology Nurse Navigator
St. Elizabeth’s Hospital
Boston, MA
08.2012 - 04.2014
- Comprehensive patient/family education
- Strong patient advocacy
- Knowledge of community resources
Clinical Nurse Liaison
Boston Home Infusion
Dedham, MA
07.2011 - 05.2012
- Coordination with providers across multiple area facilities
- Discharge home infusion teaching w/patients, family, facilities
Oncology Team Leader, Case Management
South Shore Hospital
Braintree, MA
05.2007 - 05.2011
- Oncology home care
- Team leader for 6 oncology case managers
- Coordination with providers for home chemotherapy infusion
- Daily schedule completion, patient/family telephone triage, hiring, disciplinary
Bone Marrow Transplant
Massachusetts General Hospital
Boston, MA
08.2006 - 05.2007
- Bone marrow transplant bedside RN
- Complex medication administration
Education
Bachelor of Science - Nursing
Salem State University
01.2006
Associates - Liberal Arts and Sciences
Middlesex Community College
01.1993
Skills
- Leadership experience
- Complex case management
- Patient support
- Utilization review
- Annual case reviews
- Direct patient care
- Recruitment
- Discharge planning
- Program development
- Staff education and training
Accomplishments
- Case Management Care Award Team of the Year, South Shore Visiting Nurses
- Case Management Care Awards Cape Cod, Brigham and Womens & Beth Israel Hospitals
References
References available upon request.
Timeline
Case Manager/Utilization Review
Aya Healthcare, Beth Israel Lahey
05.2024 - Current
Interim Case Manager/Utilization Review
Beth Israel Lahey
02.2024 - 05.2024
Interim Hospice Case Manager
Martha’s Vineyard Palliative Care & Hospice
11.2023 - 02.2024
Interim Case Manager
Milford Regional Hospital
05.2023 - 11.2023
Intermin Case Manager/Utilization Review
Brookdale Hospital
01.2023 - 05.2023
Interim Case Manager
Holy Cross Hospital
10.2022 - 01.2023
Case Management, SCO Supervisor
BMC Health Plan SCO
06.2019 - 09.2022
Case Manager/Utilization Review – Part Time
Boston Medical Center
09.2018 - 09.2022
Oncology Case Manager, Remote
Aetna – American Health
03.2017 - 07.2018
Case Management/Utilization Review
Cape Cod Hospital
08.2015 - 03.2017
Case Manager/Utilization Review, Palliative ICU
Brigham and Women’s Hospital
02.2015 - 07.2015
Oncology Nurse Navigator
St. Elizabeth’s Hospital
08.2012 - 04.2014
Clinical Nurse Liaison
Boston Home Infusion
07.2011 - 05.2012
Oncology Team Leader, Case Management
South Shore Hospital
05.2007 - 05.2011
Bone Marrow Transplant
Massachusetts General Hospital
08.2006 - 05.2007
Bachelor of Science - Nursing
Salem State University
Associates - Liberal Arts and Sciences
Middlesex Community College
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