Dustin Shapard
Edmond,OK
Summary
Accomplished Sales Professional offering 10 years of experience developing and maximizing customer sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through consultation and persuasive brand imaging.
Overview
14
14
years of professional experience
Work History
Territory Manager
Tankersley Foodservice
Oklahoma City, OK
08.2019 - 02.2022
- Increased sales territory from $500,000 to over $2.5 million.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Generated continuous customer referrals by delivering exceptional sales support, sustaining consistent revenue and improving Oklahoma City MSA-care market share.
- Aggressively pursued competitive accounts by differentiating company from competitors.
- Targeted new markets and increased sales 200% through proactive sales and negotiation techniques.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
Inside Sales Coordinator
US Foods
Oklahoma City, OK
09.2015 - 08.2019
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Researched customer issues and implemented solutions that proved to be efficient and effective.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Management of multiple territories consisting of over 500 customers.
Vice President of Research
SoonerPoll
Oklahoma City, OK
06.2011 - 09.2015
- Created and managed database of information gathered from research, highlighting points of interest in problem-solving for multiple clients.
- Managed busy call center with over 30 employees, overseeing correct data collection practices using MRS standards and then collating information to interpret data for clients.
- Analyzed survey data highlights and generated insights by importing data sheets from survey projects into survey analysis software.
- Prepared final reports of findings by illustrating data graphically and translating complex findings into written text and graphs.
Hotel Bar Manager
The Broadmoor Hotel
Colorado Springs, CO
08.2007 - 05.2011
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Established and maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests, while adhering to 5*/5-Diamond service standards constantly.
- Capitalized on opportunities to advance operations and mixology knowledge and education, enhancing customer service with refined and current expertise.
- Preparations of monthly P&L reports, weekly inventory reports, and implementation of strategies to increase profits and revenue generation.
Education
Bachelor of Arts - Psychology
University of California, Berkeley
Berkeley, CA05.2006
Skills
- Direct Sales
- Decision Making
- Customer Trend Analysis
- Relationship Building
- Customer Service
- Marketing Strategy Development
- Time Management
- Business development
- Analytical problem solver
- B to B sales
Timeline
Territory Manager
Tankersley Foodservice
08.2019 - 02.2022
Inside Sales Coordinator
US Foods
09.2015 - 08.2019
Vice President of Research
SoonerPoll
06.2011 - 09.2015
Hotel Bar Manager
The Broadmoor Hotel
08.2007 - 05.2011
Bachelor of Arts - Psychology
University of California, Berkeley
Similar Profiles
Samuel WoodSamuel Wood
Warehouse Worker at Tankersley FoodserviceWarehouse Worker at Tankersley Foodservice
Sara TankersleySara Tankersley
Machine Operator/Construction Site Assistant at Scott Tankersley ExcavationMachine Operator/Construction Site Assistant at Scott Tankersley Excavation
Frankie DietzFrankie Dietz
Route Driver at Tankersley Food ServiceRoute Driver at Tankersley Food Service