Dustin Sheridan

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Hardworking Shipping Associate accustomed to lifting 75+ pounds repetitively. Possesses basic math skills and punctual nature. Works well in team environments. Detailed groundskeeper cultivates and cares for grounds and landscaping surrounding properties or buildings. Physically fit and strong individual with outstanding physical stamina to handle work in both cold and hot weather. Deeply familiar with landscaping tools and equipment operations. Spirited Dog Walker with hands-on experience walking dogs, providing ample time for restroom breaks and exercise. Driven to customize walks and services to meet clients' expectations and needs. High energy with outstanding stamina needed to work with various types of dogs over long periods. Known for arriving early and ready to work.

Overview

14

years of professional experience

Work History

Tech/Customer Service Representative

Target

Colorado Springs, CO

12.2020 - Current

Cross-trained and provided backup support for organizational leadership.
Maintained up-to-date knowledge of product and service changes.
Followed through on all critical inter-departmental escalations to increase customer retention rates.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Promoted available products and services to customers during service, account management, and order calls.
Followed up with customers about resolved issues to maintain high standards of customer service.
Offered advice and assistance to customers, paying attention to special needs or wants.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Clarified customer issues and determine the root cause of problems to resolve product or service complaints.
Responded to 30-50 customer requests daily, offering excellent support and tailored recommendations to address needs.
Utilized customer service software to manage interactions and track customer satisfaction.
Trained staff on operating procedures and company services.
Processed customer service orders promptly to increase customer satisfaction.
Developed and updated databases to handle customer data.
Answered customer telephone calls promptly to avoid on-hold wait times.
Sought ways to improve processes and services provided.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Educated customers about billing, payment processing, and support policies and procedures.
Responded to customer requests for products, services, and company information.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Responded proactively and positively to rapid change.
Provided primary customer support to internal and external customers.
Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales.
Answered a constant flow of customer calls with minimal wait times.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exhibited high energy and professionalism when dealing with clients and staff.
Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, and wiping down surfaces.
Trained new personnel regarding company operations, policies, and services.
Reached out to customers after completed sales to suggest additional service or product purchases.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Managed timely and effective replacement of damaged or missing products.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.

Dog Walking Volunteer

Lotsa Loves LLC

Colorado Springs, CO

01.2023 - Current

Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
Provided dogs with exercise and fresh air to promote dog health.
Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Led dogs away from hazards, obstacles, and other animals to protect safety.
Secured dog collars and tags before starting walks to guarantee identification in emergencies.
Researched areas surrounding dogs' residences to discover best and safest walking routes.
Kept records of all activities to keep owners fully informed on pet exercise and training progress.
Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Kept animal coats clean and healthy with regular washing, grooming, and trimming.
Provided dog with water for adequate hydration on longer walks.
Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
Trained animals in behavioral compliance or other special routines or commands.
Assisted with development of animal behavior modification plans.
Followed optimal schedules for animals as set by owners or supervisors.
Monitored animal behavior to keep owners informed on progress and any issues.
Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.

Warehouse Assistant

Phillips-Medisize

Hudson, WI

01.2019 - 02.2020

Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
Utilized forklift or pallet truck to load, unload, transport, and store goods.
Supported reporting, accounting, and record-keeping staff with accurate updates regarding shipment information.
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Worked effectively with shippers to resolve shipment issues, damaged materials, and shortages.
Moved shipment materials to and from designated areas using lift and hand trucks.
Requisitioned new supplies and maintained storage areas for smooth department operations.
Verified orders by comparing names and quantities of items packaged with shipping documents.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Loaded and unloaded delivery trucks promptly for further distribution.
Sorted and delivered materials to different work areas and staff.
Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Cleaned and maintained the warehouse in compliance with OSHA safety standards.
Collaborating with other departments to optimize warehouse operations and keep production high.
Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant record keeping.
Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Alternated goods in inventory by observing first-in and first-out approaches to keep shelves organized and properly stocked.
Packed, secured, labeled, and applied postage to materials to prepare items for shipment.
Received and processed incoming stock to keep inventory levels accurate and up-to-date.
Partnered with representatives from different carriers to arrange materials shipments.
Rejected damaged items, recorded shortages, and corresponded with shippers to rectify issues.
Conducted research to address shipping errors and packaging mistakes.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Operated forklifts, pallet jacks, and other warehouse equipment to move goods quickly and safely.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Compared shipping orders and invoices against contents received to verify accuracy.
Maintained up-to-date price lists to accurately calculate shipping, shortage, and demurrage costs.
Conducted inventory control checks and maintained equipment to keep the warehouse well-stocked and equipment in good working order.
Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
Assisted with stock takes and cycle counts to promote accurate inventory processes.
Processed required paperwork to expedite the handling of shipped and received goods.

Delivery Driver

Domino's Pizza

Eau Claire, WI

06.2013 - 01.2019

Documented mileage, deliveries, pickups, customer issues, and damages.
Verified the accuracy of all deliveries against order forms.
Inspected and maintained delivery vehicles regularly to keep them in safe working order.
Maintained an upbeat, positive attitude in a busy, customer-focused environment.
Answered common customer questions, accepted payments, and completed paperwork at delivery and pickup locations.
Minimized company liability and risks to loads by obeying traffic laws.
Loaded and unloaded various delivery vehicles with correct order and balancing.
Identified mechanical issues, completed basic repairs, and reported serious management concerns.
Delivered packages to customer doorsteps and business offices.

Groundskeeper

Minnesota Youth Intervention Programs Association

Hibbing, MN

07.2009 - 05.2012

Complied with safety regulations and procedures to prevent accidents and injuries on job sites.
Trimmed trees, bushes, and shrubs to keep vegetation aesthetically pleasing.
Collaborated with gardeners to plan and design outdoor spaces.
Trimmed greenery, shrubs, and hedges to maintain a uniform appearance.
Conducted snow removal during winter months to provide clients with safe parking and walking areas.
Removed debris and waste from outdoor areas.
Provided expert lawn care, mulching, aerating, and trimming around walks, walls, and flower beds.

Education

High school diploma -

HIbbing High School, Hibbing

05.2012

GPA: 3.5

Skills

Customer Satisfaction
Calm and Professional Under Pressure
Complex Problem-Solving
Multitasking and Organization
Upbeat Personality
Works Well with Others

Adaptable and Flexible
Integrity and Strong Work Ethic
Physical Strength and Stamina
Confidentiality and Discretion
Dependable and Cooperative
Verbal and Written Communication

HOBBIES: Music Production, Hiking, Cooking, and Guitar.

When given the opportunity, I sincerely enjoy developing my Industrial Rock project with my good friend Mike! Also, my partner and I try to sneak in a hike whenever possible to stay fit! Say, I have a bigger chunk of time on my hands to make something more exciting, I love experimenting with global cuisine! Curries, Stir Fries, Sandwiches, you name it. I cook it all. Lastly, playing my Ibanez RG 370 is one of my many great pastimes.

Timeline

Dog Walking Volunteer - Lotsa Loves LLC

01.2023 - Current

Tech/Customer Service Representative - Target

12.2020 - Current

Warehouse Assistant - Phillips-Medisize

01.2019 - 02.2020

Delivery Driver - Domino's Pizza

06.2013 - 01.2019

Groundskeeper - Minnesota Youth Intervention Programs Association