Dustin Stephens

• Developed multiple successful programs and projects to serve the Church and community.
• Provided spiritual and administrative leadership to the church and managed daily operations.
• Helped to create a welcoming environment for visitors and encouraged the congregation to offer support.
• Coordinated and spearheaded programs to increase church members' service throughout the congregation and community.
• Led renovation and expansion projects, successfully renovating or remodeling existing offices, the storage facility for a car ministry, front lobby, a coffee shop, and multiple classrooms.
• Created and edited videos/pictures for events, promotions, services, and social media.
• Skilled at working independently and collaboratively in a team environment.
• Raised up leaders to sustain and take programs and projects over in a way I could not have.
• Managed the building, grounds, and people to include all construction projects.
• Maintained and programmed many of the online platforms to include videos and outreach.,
• Worked with church leaders, staff, and ministry teams to achieve growth of the church and to foster positive community impact.
• Preached and ministered to members and congregation through multiple avenues of communication.
• Built and grew relationships on a large scale.
• Managed key volunteers, lay Leaders, and accountable staff relating to Missions, Young Adults, Outreach Ministries, and Relationships in the community.
• Assisted the Lead Pastor with day-to-day activities of the office, counseling, and ministry.
• Assisted in emergency situations as well as security (including security programs).
• Taught large and small groups a variety of classes on numerous occasions over 4 years.
• Volunteered time at VoA teaching the Moral Injury Program.
• Provided spiritual care through visitation, counseling, and prayer.
• Planned and conducted worship services, wrote sermons, and worked with key church leaders.

• Manage guest house daily operations for over 2000 people a year.
• Planned, designed, and scheduled phases for large projects.
• Manage employees of the guest house to include duties and payroll.
• Organize teams of 6-20 people and their logistics while in country.
• Consistent communications, updates and financial reports with large and small donors for projects.
• Raised funding in excess of $150,000 a year for family to live overseas as well as all video/picture promotions.
• Direct construction projects costing on average $30,000 - $80,000 per project.
• Directed emergency relief efforts for the Wesleyan Church in Haiti including $200,000+ budget and multiple large projects.
• Facilitate large trainings/conferences for 20+ guests multiple times a year.
• Oversee ongoing facilities & maintenance in a timely and consistent manner.
• Coordinate with multiple organizations on projects worth $10,000- $100,000.
• Partner with local leadership in order to promote and work toward their collective goals.
• Generate and execute new ideas in order to increase profit and self- sustainability.
• Organize teams and expat travel logistics to and from the island of La Gonave.
• Monitored project performance to identify areas of improvement and make adjustments.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Identified plans and resources required to meet project goals and objectives.
• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
• Coordinated material procurement and required services for projects within budget requirements.
• Assist the National Wesleyan Church of Haiti in growing the by adopting their projects.
• Facilitate the guest house as a place of respite for other missionaries countrywide.
• Resource supplies and items needed by the Wesleyan Church and other expats..

• Set up, implement, and develop paid search campaigns (PPC) to include copywriting and detailed content collection.
• Responsible for program success using bidding strategies.
• Effective keyword management on pay-per-click search engines.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Ad rank positioning to meet advertising goals within budgetary constraints.
• Continual optimization of campaigns in Google, Yahoo!Search & Bing, Superpages.com using internal and external tools.
• Growth and Retention of assigned accounts that averaged over 80 accounts.
• Adhere to all trained processes on account management procedures and documentation.
• Review and analyze key program metrics in order to identify, make recommendations and implement changes to increase overall program performance.
• Continual detailed reporting of statistics, progress and next steps to supervisor as well as account contact.
• Research and analyze the online marketplace to determine an optimal strategy custom to each client.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Act as subject matter expert for analytics and PPC tools.
• Provide SEM education/training to team members and other internal departments.
• Facilitated client satisfaction and renewed customer relations to drive growth.
• Monitored and analyzed customer feedback to identify opportunities for improvement.
• Provide presale support to prove the value of advertising products and services to include both client meetings as well as teleconferences.
• Educated clients on new products or services to increase customer engagement with the brand.

• Oversee and direct weekly youth meetings and all programming needed therein for youth grades 6th-12th.
• Recruited, developed, and encouraged volunteers and parents to provide fellowship and faith-building activities for youth.
• Led integration of youth into worship and other ministry areas at church and church events.
• Built lasting relationships with youth and parents or guardians.
• Planned weekly groups as well as special events and overnight retreats.
• Oversaw youth ministry budget and tracked all expenses.
• Organize and plan special events/outreach events as applicable.
• Attend youth camp every summer, promote, organize, and organize fundraising as necessary.
• Always ensure the facility is clean and locked properly after weekly youth meetings or special events.
• Developed a student and adult leadership team that can assist with events, worship and programs.
• Attended and contribute to weekly staff meetings and submitted announcements to the church and calendar of events to facilitate open communication with the church congregation.
• Provide regular training for adult and student leaders.

• Responsible for multiple large multiple city territories for the customer base.
• Responded to customer inquiries and provided technical assistance over the phone and in person.
• Helped streamline repair processes and update procedures to support action consistency.
• Developed and implemented preventive maintenance procedures.
• Basic duties included customer service/support, account management, coordination of rentals, sales, and service work.
• Ensured continuous growth of established territory with the territory manager.
• Maintained territory database with quotes, sales, prospect visits, and any contact made.
• Researched and identified solutions to technical problems.
• Assisted in moving and streamlining service sales to paperless for both MAC and PCs.
• Consistently achieved a monthly increase in sales and customer acquisitions.
• Called on corporate accounts, chain accounts, fleet management companies, small warehouses, and large warehouses daily.
• Helped land and maintain large accounts such as SAIA, Bimbo Bakeries (Sara Lee), and Aaron's.
• Maintained a low bad debt ratio and possess excellent collection ability.
• Consistently accomplished $40,000+ per month in sales (Vol/GP).

• Deployed from Aug 2009 until Aug 2010 in support of Operation Iraqi Freedom
• Deployed from Dec 2007 to Aug 2008 in support of Operation Iraqi Freedom
• Supervised and lead a 10+ person security detail responsible for protecting multiple high-priority military personnel (over 30) while in hostile environments.
• Handled duties that were accountable for over $15 million in equipment.
• Provided thorough reports to superiors regarding the squad's activities on patrol.
• Produced reports on equipment status, incidences, personnel readiness, and intelligence for superiors.
• Trained countless multinational partners, contractors, and foreign nationals to develop warfighting and defense capabilities.
• Responded to emergencies with speed, efficiency, and knowledgeable assistance.
• Maintained secure communication systems to relay information to and from command teams.
• Led fire team during infantry dismounted battle drills and situational training exercises.
• Utilized advanced tactics to engage and neutralize enemy combatants.
• Certain duties were responsible for over 1200 paratroopers (including military, civilians, and equipment.
• Acted as an instructor due to vast knowledge and experience.
• Responsible for training/integrating new people into their jobs.
• Responsible for a squad/department of 10+ people conducting monthly assessments and counseling.
• Managed/Organized yearly audits for 6 Bank Accounts
• Managed an online Volunteer Management System for 40 volunteers assigned to the Battalion.
• Consistently asked to perform tasks typically assigned to higher pay grades and military rank.
• Operated and maintained over $200,000 in equipment daily with a $0 loss.
• Enforced safety checks and daily inspections with zero deficits.
• Managed and maintained Personnel Tracker Database for over 1500 people.
• Drove military vehicles in over 150 security missions resulting in military awards.
• Recommended for promotion ahead of peers, resulting in being assigned demanding positions.
• Planned over 150 security strategies and missions for security detail averaging 30+ paratroopers.
• Conducted first-line supervisor duties including monthly assessments and counseling.
• Operated and maintained weapons, such as rifles, machine guns, mortars, and hand grenades.
• Trained dozens of paratroopers on multiple communication systems
• Responsible for identifying security threats including IED's (Improvised Explosive Devices) and other threats while deployed.
  

Ministry-Intercultural studies

• 4.0 GPA

• Dean's List 2006
• Kappa Upsilon Chi Member (Christian Service Fraternity)