Dustin Swafford
Jamestown,TN
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Experienced in coordinating care for the Department of Labor, providing clinical documentation improvement, and educating staff on proper protocols and procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Department of Labor Case Manager
Quality Private Duty Care
08.2022 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Conduct evaluations, ensure adequate staffing, assist teams, provide coaching and performance management for staff in homes
- Clinical documentation review
Home Health Nurse
Quality Home Health Care
05.2017 - 08.2022
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Educated patients and families on disease processes, medications and treatments.
- Administered medications and treatments as prescribed by physicians.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Coordinated with other healthcare team members to support patient needs.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Developed and implemented discharge plans to promote continued care after discharge.
- Collaborated with vendors to procure medical equipment, supplies and services.
- Managed patient medical records accurately and confidentially, ensuring compliance with HIPAA regulations.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Provided after hours services to patients
- Performed routine wound care and dressing changes on schedule.
- Provided telephone triage: Determined the urgency of the medical issue and the level of staff or provider response required
Registered Nurse, ICU
Cookeville Regional Medical Center
02.2017 - 05.2017
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Monitored patient condition by interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
Registered Nurse, ICU and ED
Cumberland Medical Center
10.2015 - 02.2017
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Rapid response and code nurse
Education
Bachelor of Science - Nursing
East Tennessee State University
Johnson City, TN12.2014
Skills
- Chronic Disease Management
- Client Advocacy
- Discharge Planning
- Wound Care Certification
- Care Coordination
- Performance Tracking
- Case Management
- Utilization Review
- Needs Assessment
- Conflict Resolution
- Good Telephone Etiquette
- staff development/training
Certification
Wound Care Certified through the National Alliance of Wound Care and Ostomy
Timeline
Department of Labor Case Manager
Quality Private Duty Care
08.2022 - Current
Home Health Nurse
Quality Home Health Care
05.2017 - 08.2022
Registered Nurse, ICU
Cookeville Regional Medical Center
02.2017 - 05.2017
Registered Nurse, ICU and ED
Cumberland Medical Center
10.2015 - 02.2017
Bachelor of Science - Nursing
East Tennessee State University