Dustin Thayer
Solutions Sales Account Manager
North Attleboro,MA
Summary
Strategic and results-driven Solutions Sales Consultant with many years of distinguished U.S. Army service and 11+ years of corporate leadership experience in sales enablement, talent acquisition, employer branding, and SaaS solutions consulting. Adept at leading cross-functional teams, executing enterprise-wide strategies, and driving revenue through high-performance solutions. Proven success in quota overachievement, process improvement, and leadership development. Seeking growth in Sales Strategy, Client/Vendor Relations, Employer Branding, or Talent Acquisition Leadership. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Solutions Sales Consultant Account Manager
MCB Puerto Rico, LLC (Bold Company)
08.2025 - Current
- Developed customized sales solutions for diverse client needs, enhancing customer satisfaction and loyalty.
- Collaborated with cross-functional teams to streamline sales processes and improve operational efficiency.
- Mentored junior staff in product knowledge and effective sales techniques, fostering a high-performance culture.
- Conducted training sessions on best practices in sales approaches, resulting in improved team performance.
- Led initiatives aimed at refining product offerings based on customer feedback and competitive analysis.
- Established strong relationships with key clients, ensuring alignment of solutions with their strategic goals.
- Developed and implemented sales strategies to increase revenue.
- Negotiated favorable contract terms for clients while maintaining company profitability goals.
- Enhanced product knowledge by conducting regular training sessions for the sales team members.
- Collaborated with cross-functional teams to design customized product offerings for clients.
- Optimized sales presentations by incorporating compelling visuals and persuasive talking points, resulting in higher closing rates.
- Facilitated smooth communication between internal departments to ensure timely delivery of products or services.
- Increased sales revenue by identifying customer needs and providing tailored solutions.
- Boosted overall sales performance through effective territory management and strategic planning.
- Leveraged data analytics tools to track KPIs and guide decision-making processes for improved results.
- Played a pivotal role in launching new products by collaborating with marketing teams on promotional campaigns.
- Developed strong client relationships for enhanced customer loyalty and repeat business.
- Exceeded quarterly targets consistently with excellent prospecting and follow-up techniques.
- Researched business opportunities by evaluating prospects and analyzing sales solutions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Solutions Sales Consultant
Monster Worldwide (Randstad Holdings / Apollo JV)
Weston, MA
09.2021 - 08.2025
- Oversaw messaging for 2.5K+ client communications and developed structured outreach and internal response frameworks.
- Led team communications, mentoring, and engagement strategies, helping new hires and junior reps increase performance by 30% across enterprise, mid-market, and small business units.
- Partnered with internal marketing and training departments to streamline internal documentation and team engagement.
- Collaborated on culture initiatives during organizational restructuring to align teams and minimize disruption.
- Lead technology projects such as linking Applicant Programming Interface (API), Website Design/Mapping, Data Integrations, Employer Brand Analysis (EBA), Employer Value Proposition Creation (EVP), and Veteran Recruitment Solutions.
- Achieved 100%+ annual quota for five (5) years consecutively, contributing to over $2.5M in new sales revenue through innovative solution bundles.
- Trained, mentored, and supported 30+ sales professionals across the U.S. and Canada, boosting regional performance by 35% YoY.
- Spearheaded API integrations, data analytics dashboards, and EVP creation for enterprise clients, improving candidate engagement by 40%.
- Led company-wide training initiatives, educating 300+ sales reps on new product rollouts and recruitment technology enhancements.
- Co-led the Veteran & Military Family ERG, launching DEI initiatives and organizing volunteer programs to boost community engagement.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met existing customers to review current services and expand sales opportunities.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Delivered product presentations that showcased value propositions effectively.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Maintained current knowledge of evolving changes in marketplace.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Analyzed market trends to identify growth opportunities and drive sales initiatives.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Followed up with existing customers to provide additional support and address concerns.
- Recorded accurate and efficient records in customer database.
- Set and achieved company defined sales goals.
- Kept detailed records of daily activities through online customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Collaborated with cross-functional teams to optimize customer engagement processes.
- Developed tailored sales strategies to meet diverse client needs.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
National Major Account Manager/Team Lead
12.2015 - 09.2021
- Managed 2,500+ client accounts, with 500+ active clients generating $1.1M+ in annual recurring revenue.
- Grew business portfolio by 40% and achieved 90%+ client renewal rates, consistently exceeding annual quotas.
- Developed and coached 6 Sales Reps, increasing their average deal size by 25% and renewals by 30% within six months.
- Expanded healthcare recruitment revenue by 20% YoY, integrating products into new verticals.
- Promoted twice within 6 years, recognized for client relationship building, cross-functional collaboration, and strategic account management.
High Volume Recruiter/Team Lead
Advantage Solutions
Foxborough, MA
04.2014 - 10.2015
- Reduced monthly client payback penalties by $190K+ by implementing a structured national recruiting process.
- Maintained a 95%+ position fulfillment rate for high-volume accounts across retail and merchandising sectors.
- Ranked as a Top 10 National Recruiter out of a 90-member team, leading all KPIs in placements and client satisfaction.
- Led hiring strategy for 80+ management roles, including Regional Ops Managers and National VPs, improving organizational effectiveness.
- Trained new recruiters and streamlined onboarding practices, reducing time-to-productivity by 30%.
US Army Recruiting Manager (Station Commander)
US Army
12.2007 - 04.2014
- Turned the lowest-performing station into the #1 regional and #3 national unit within 9 months through leadership, mentorship, and strategy.
- Supervised and evaluated 30+ personnel across multiple career specialties, improving team productivity by 50%.
- Developed and implemented marketing strategies using data from demographics and trend reports, increasing enlistments by 30% YoY.
- Created KPIs and improved recruitment metrics to enhance candidate conversion and onboarding efficiency.
- Analyzed recruiting and management data to evaluate subordinate performance, identify trends, and drive mission improvements.
- Maintained statistics, dashboards, and reports on enlistment programs; briefed command leadership on actionable insights.
- Authored administrative plans, policies, and SOPs standardizing recruiting operations across dispersed locations.
- Managed enlistment publications, regulatory records, and administrative files to ensure accuracy, audit readiness, and compliance.
- Prepared recurring enlistment/accession reports for higher headquarters; tracked progress against mission objectives.
- Planned, organized, and coordinated recruiting campaigns, events, and outreach activities across the assigned region.
- Developed and delivered recruiter training programs to improve sourcing, interviewing, and processing skills.
- Assigned duties/territories and evaluated subordinate recruiters; provided targeted coaching to raise productivity and quality.
- Conducted inspections of recruiting stations and operations to verify efficiency, compliance, and effective resource use.
- Advised commanders and staff on all matters affecting enlisted soldiers and their families, influencing policy and support services.
- Oriented newly assigned enlisted personnel on military customs, courtesies, and command regulations for rapid integration.
- Monitored and delivered training for enlisted soldiers; assessed effectiveness and provided feedback to leaders at all echelons.
- Counseled and mentored NCOs and enlisted personnel; promoted participation in NCOES/NCODP for professional development.
- Reviewed subordinate NCO duties and performance; identified discrepancies and drove corrective actions to maintain standards.
- Managed quality control, training, and timely submission of Noncommissioned Officer Evaluation Reports (NCOERs); enforced policy compliance.
- Provided developmental guidance to junior and company-grade officers, strengthening cross-rank leadership alignment.
- Executed additional commander-directed duties in support of recruiting mission success, readiness, and soldier/family welfare.
US Army Motor Sergeant
US Army
12.2004 - 04.2007
- Led five (5) Non-Commissioned Officers, 50 Soldiers. Responsible for training, individual evaluations, and mentorship.
- Responsible for $125,000,000 annual budget and the readiness of 500 vehicles, generators, tankers, and construction equipment.
- Supervised, planned, and directed unit-level, direct support (DS), and general support (GS) maintenance operations for a wide range of mechanical equipment in a high-tempo military environment.
- Served as the principal maintenance and operations NCO within a petroleum supply company, ensuring mission readiness and operational efficiency.
- Led and managed specialized maintenance personnel, including mechanics (63B, 63J), construction equipment repairers (62B), and power generation repairers (63H).
- Provided strategic advice and operational recommendations to commanders and senior staff on all matters concerning enlisted soldiers and their families.
- Accompanied commanders on inspections, visits, and official ceremonies, ensuring protocol adherence and readiness across units.
- Conducted facility and personnel inspections to ensure compliance with command policies and operational standards.
- Enforced command regulations and military customs, providing orientation and onboarding for newly assigned enlisted personnel.
- Conducted and monitored training programs for enlisted soldiers; assessed effectiveness and delivered feedback to unit leaders.
- Mentored and provided leadership development guidance to NCOs and junior enlisted personnel, fostering a culture of excellence and accountability.
- Oversaw Non-Commissioned Officer Development Program (NCODP), ensuring professional growth and career progression.
- Inspected subordinate NCO duties, identified discrepancies, and initiated corrective actions to maintain discipline and performance.
- Managed reception and protocol for visiting dignitaries and officials, representing the command with professionalism and precision.
- Chaired and participated in Military Member of the Quarter/Year competitions to recognize outstanding enlisted performance.
- Ensured quality control, accuracy, and timeliness of Noncommissioned Officer Evaluation Reports (NCOERs); trained personnel on evaluation procedures.
- Reviewed NCOERs for regulatory compliance and recommended corrective actions to rating officials and leadership as needed.
- Assisted in the mentorship and professional development of junior and company-grade officers, supporting leadership pipeline development.
- Performed additional duties as prescribed by the commander to support unit cohesion, morale, and mission success.
US Army Soldier
US Army
12.1998 - 04.2004
- Maintained and repaired power-assisted brake systems, mechanical and hydraulic steering systems, suspension systems, wheel hubs, cranes, hoists, and winch assemblies on wheel vehicles.
- Performed and supervised duties for light-wheel (63B), heavy-wheel (63S), and power generation (52D) mechanics, ensuring mission-capable status of all tactical vehicles.
- Supervised and provided technical guidance to lower-grade soldiers in mechanical maintenance operations, ensuring quality workmanship and operational safety.
- Directed unit maintenance for wheeled and tracked vehicles, material handling equipment, power generation systems, and associated hand and power tools.
- Executed battlefield damage assessment and repair (BDAR) to restore combat effectiveness of damaged equipment under field conditions.
- Supervised and coordinated vehicle recovery operations, ensuring safe and efficient retrieval of immobilized or damaged military vehicles.
- Performed and oversaw field and sustainment-level maintenance on tracked/wheeled vehicles and a variety of construction equipment, including earthmoving, grading, compaction, lifting/loading, and surfacing machinery.
- Managed maintenance of special-purpose systems such as power generation units, air conditioning/refrigeration systems, quartermaster equipment, and chemical handling apparatus.
- Oversaw electrical wiring harness maintenance and repair across wheeled and tracked vehicle platforms.
- Served as Support Maintenance Machine Shop Supervisor and Metalworking Supervisor, overseeing fabrication and repair operations.
- Planned, coordinated, and directed DS/GS-level maintenance operations on all mechanical systems in a high-volume military maintenance environment.
- Served as principal maintenance or operations NCO in maintenance battalions or higher-echelon units, advising commanders on operational readiness and maintenance priorities.
- Ensured compliance with safety regulations, technical manuals, and operational standards across all maintenance and recovery activities.
- Trained maintenance personnel on standard operating procedures (SOPs), diagnostic tools, and preventive maintenance practices to sustain equipment availability and mission readiness.
Education
Bachelor of Science - Business Administration
Post University
Waterbury, CT 01.2023 - 03.2025
Skills
- Sales Strategy
- Talent Acquisition
- Employer Branding
- Client Relations
- Team Leadership
- SaaS Solutions
- Account Management
- Recruitment Marketing
- CRM Management
- Training Development
- Data Analysis
- Performance Coaching
Time management
Customer relationship management
Objection handling
CRM proficiency
Product and service sales
Persuasive communication
Prospecting skills
Closing techniques
Strategic planning
Consultative sales
Sales strategies
Cold calling
Sales analysis
Territory management
Sales funnel management
B2B sales
Sales proposal creation
Demonstrations
Industry trends
Exceeds sales goals
Customer service
Customer relationship building
Sales consultation
Product and service knowledge
Customer retention
Customer success management
Negotiation tactics
Upselling and cross selling
Complex Problem-solving
Customer relations
Sales presentations
Relationship selling
Relationship building
Customer needs assessment
Sales closing
Performance improvement
Strategy development
Client account management
Revenue generation
Retention strategies
Contract negotiations
Websites
Certification
- Certification, Challenger Sales Training Method
- Certification, MEDDIC
Military Training
- Advanced Leadership & Development
- Counseling
- Recruiting
- Sales
- Training
- Mentoring
- Primary Leadership Development Course
Timeline
Solutions Sales Consultant Account Manager
MCB Puerto Rico, LLC (Bold Company)
08.2025 - Current
Bachelor of Science - Business Administration
Post University
01.2023 - 03.2025
Solutions Sales Consultant
Monster Worldwide (Randstad Holdings / Apollo JV)
09.2021 - 08.2025
National Major Account Manager/Team Lead
12.2015 - 09.2021
High Volume Recruiter/Team Lead
Advantage Solutions
04.2014 - 10.2015
US Army Recruiting Manager (Station Commander)
US Army
12.2007 - 04.2014
US Army Motor Sergeant
US Army
12.2004 - 04.2007
US Army Soldier
US Army
12.1998 - 04.2004
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