Christen Thomas
Joplin,MO
Summary
Reliable and upbeat Store Lead successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. . Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2027
2027
years of professional experience
Work History
Store Lead
Walmart
3200 Lusk Dr. Neosho
08 2024 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Analyzed sales data to identify trends, informing strategic decisions for product placement.
- Developed scheduling plans to optimize workforce efficiency during peak hours.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Trained new team members on customer service standards and operational processes.
- Managed inventory levels, facilitating timely restocking and minimizing discrepancies.
- Coordinated merchandise displays to enhance visual appeal and optimize sales performance.
GM COACH/ FOOD AND CONSUMABLE COACH
Walmart
1212 SOUTH MADISON ST
2022 - 08.2024
- Served as business consultant for customers, built customer loyalty and promoted sales.
- Generated and acted on customer preference feedback, suggestions and product performance to enhance consumable product sales.
- Implemented brand advertising program as measured by favorable company financial performance.
- Gathered brands feedback from sales and operators and communicated to management.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Completed routine store inventories.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Food and Consumables Coach
Walmart
10.2020 - 08.2022
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Analyzed and interpreted store trends to facilitate planning.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates on product knowledge by using wide variety of training tools.
Assistant Manager
Walmart
05.2019 - 10.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Analyzed and interpreted store trends to facilitate planning.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Bakery Department Manager
Wal-Mart
07.2015 - 05.2019
- Develop a SWAS plan and convert for the appropriate season.
- Help and solve scheduling conflicts and concerns.
- Greeted customers and ascertained customers needs.
- Helped customers with questions, problems and complaints in person and via telephone.
- Organized racks and shelves to maintain the visual appeal of the store.
- Trained and served as a peer coach for new sales associates..
- Organized store merchandise based on modular location.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Set and recommended mark-up rates, mark-down rates and selling prices for merchandise.
- Worked closely with vendors to acquire and develop desired products.
- Established strong vendor relationships to maintain and support the business.
- Demonstrated integrity and honesty while interacting with customers, team members and managers.
- Pleasantly and courteously interacted with customers.
- Analyzed key aspects of the business to evaluate the factors that are driving sells and summarized the results into presentations.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
Grocery associate
Wal-Mart
03.2013 - 07.2015
- Stocked and replenished merchandise according to store merchandising layout.
- Developed positive customer relationships through friendly greetings and excellent service.s.
- Answered questions regarding the store and its merchandise.
- Established strong vendor relationships to maintain and support the business.
- Worked closely with vendors to acquire and develop desired products.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
- Responded to customer questions and requests in a prompt and efficient manner.
- Recommended merchandise to customers based on their needs and preferences.
- Contacted other store locations to determine merchandise availability.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
Education
High School Diploma -
Neosho High School
511 S Blvd, Neosho, MO 648502012
Skills
- Inclusive Leader
- Servant leadership
- Skilled problem solver
- Motivated team player
- Deescalate situations
- Sales analysis
- Exceptional customer service
- Adapt to diverse groups
- Problem-solving skills
- Social perceptiveness
- Relationship building and management
- Goals and Performance
- Team leadership and coaching
Timeline
Food and Consumables Coach
Walmart
10.2020 - 08.2022
Assistant Manager
Walmart
05.2019 - 10.2021
Bakery Department Manager
Wal-Mart
07.2015 - 05.2019
Grocery associate
Wal-Mart
03.2013 - 07.2015
Store Lead
Walmart
08 2024 - Current
High School Diploma -
Neosho High School
GM COACH/ FOOD AND CONSUMABLE COACH
Walmart
2022 - 08.2024