Dustin Thorp
Fort Wayne,IN
Summary
Dynamic and community-focused professional with a strong foundation in leadership, crisis intervention, peer support, and marketing. Veteran of the United States Army with over seven years of proven leadership experience, complemented by a graduate education in business and marketing. Experienced as a State Certified Peer Recovery Coach, Team Lead overseeing community outreach initiatives, vendor table coordination, and strategic community engagement. Recognized for exceptional communication, relationship-building, and the ability to collaborate effectively with multidisciplinary teams, community partners, and diverse populations while developing creative solutions to complex challenges.
Currently serving with Parkview Hospital's SOS Mobile Crisis Team/Crisis Stabilization Unit, providing crisis intervention, de-escalation, resource navigation, and compassionate support to individuals experiencing behavioral health emergencies. Active Board Member for a nonprofit organization dedicated to providing recovery housing for individuals rebuilding their lives after substance use, demonstrating an ongoing commitment to strengthening the recovery community. A highly organized, energetic, and adaptable leader with a proven ability to motivate teams, manage high-pressure situations, execute successful community outreach and public engagement efforts, and drive meaningful outcomes through servant leadership and continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Board Member
All Roads 2 Recovery
Fort Wayne, IN
01.2026 - Current
- Led strategic initiatives to enhance community engagement and support recovery programs.
- Developed partnerships with local organizations to expand service offerings and resource access.
- Oversaw board governance, ensuring compliance with legal and ethical standards for nonprofit operations.
- Advised on budget allocation, maximizing funding efficiency for program development and sustainability.
- Mentored emerging leaders within the organization, fostering growth and enhancing leadership capabilities.
- Evaluated program effectiveness through data analysis, driving continuous improvement in recovery services.
- Advocated for policy changes at local and state levels, promoting awareness of addiction recovery issues.
- Steered the organization toward long-term sustainability by maintaining a clear vision for future growth opportunities.
- Influenced positive change across the organization by driving cultural transformation initiatives that aligned with strategic priorities.
- Achieved board objectives by strategically aligning resources and initiatives with organizational goals.
- Championed corporate social responsibility initiatives to improve community relations and promote sustainable business practices.
SOS Mobile Crisis Team Member/Crisis Stabilization Unit Mental Health Technician
Parkview Hospital Randallia
Fort Wayne, IN
10.2025 - Current
- Coordinated efforts with various teams to refine and improve processes for delivering patient care.
- Guided new employees through operational protocols and safety standards to promote a safe and efficient work environment.
- Coordinated communication channels between departments to improve the patient admission experience.
- Developed junior team members through mentorship, fostering collaboration and support within the team.
- Demonstrated rapid learning of required tasks to improve productivity outcomes.
- Established effective communication and trust with team members and leadership to facilitate project success.
- Cultivated a reputation for excellence in customer service by employing empathetic communication and ensuring timely issue resolution.
- Monitored and enforced company policies and procedures, consistently achieving high-quality outcomes despite challenging conditions.
Supervisor/Certified Peer Recovery Coach/Team Lead
project.ME
Fort Wayne, IN
02.2024 - 07.2025
- Supervised team operations to ensure project timelines and quality standards were met.
- Trained and mentored staff on best practices and operational procedures.
- Coordinated project schedules to optimize resource allocation across teams.
- Provided support to individuals recovering from substance use disorders.
- Developed personalized recovery plans in collaboration with clients and families.
- Coordinated with community resources to access additional recovery services.
- Monitored client progress and adjusted plans as needed for effectiveness.
- Educated clients on coping strategies and life skills for recovery success.
- Advocated for clients' needs within healthcare and social service systems.
- Documented client interactions and progress in compliance with regulations.
- Supported clients through challenging times by offering emotional guidance and unconditional acceptance.
- Collaborated with treatment team members to coordinate the best course of action for each client's unique needs.
- Facilitated educational workshops on topics such as mental health, addiction, self-care practices, and mindfulness.
- Actively listened to clients during individual sessions to provide an understanding environment for processing feelings and experiences.
- Attended weekly staff meetings to discuss current cases and collaborate on new ideas and initiatives.
- Engaged in outreach efforts within the local community to raise awareness about addiction issues and available resources.
- Maintained accurate records of client progress and activities in accordance with organizational standards.
- Created a safe space for open dialogue about difficult topics such as shame, guilt, trauma, grief.
- Provided crisis intervention services when needed to deescalate difficult situations or behaviors.
- Assessed risk factors associated with relapse triggers and provided proactive interventions as needed.
- Assisted clients in creating a personalized recovery plan that outlined goals for achieving long-term sobriety.
- Performed administrative tasks including scheduling appointments, completing paperwork.
- Developed relationships with other community resources to ensure comprehensive care for each client.
- Put together list of applicable resources and helped secure necessary referrals.
- Connected clients with appropriate aftercare services such as sober living homes or outpatient programs.
- Provided court testimony detailing client behaviors, treatment plans, and progress according to objectives.
- Provided peer recovery support to individuals in early stages of recovery from substance use disorder.
- Kept gear and equipment in good working order to effectively support takeoff and landing operations.
- Led team to enhance operational efficiency and productivity standards.
- Facilitated training sessions to develop team skills and competencies.
- Monitored team performance and provided constructive feedback regularly.
- Established clear communication channels to enhance collaboration among team members.
- Resolved conflicts and fostered a positive work environment for staff.
- Conducted regular meetings to align team goals with organizational objectives.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Delegated tasks appropriately according to individual skill sets.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Maintained accurate records of employee attendance and task completion times.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Trained team members on safety procedures and operational best practices.
Depot Manager
Human Library of Fort Wayne
Fort Wayne, USA
01.2018 - 01.2025
- Company Overview: https://www.humanlibraryfw.com/about-us
- In charge of recruiting, training, promotions, and social media.
- General spokesperson for the organization.
- Lead the Human Library through the transition from an independent faction toward full membership within the International Offices of the Human Library.
- Realigned structure, recruiting and training of books, marketing to readers, and engaging with volunteers to better coincide with the international functions.
- Grew the presence and knowledge of the chapter throughout the United States and overseas.
- Led the first online event of the Fort Wayne Human Library, which included readers from across the states and overseas as well.
- Https://www.humanlibraryfw.com/about-us
- Managed scheduling and coordination of volunteer activities and events.
- Developed training materials for new staff and volunteers.
- Ensured compliance with safety and operational standards in all activities.
- Facilitated communication between staff, volunteers, and community partners.
- Implemented process improvements to enhance service delivery efficiency.
- Supervised staff to ensure compliance with safety regulations and customer service standards.
- Conducted regular staff meetings to review performance, discuss new policies and procedures, and address employee concerns.
- Facilitated workshops to enhance skills and knowledge among team members.
- Collaborated with management to identify training needs and objectives.
Youth Services Specialist
Crossroad Child and Family Services
Fort Wayne, IN
08.2023 - 02.2024
- Facilitated group activities to promote social skills and teamwork among participants.
- Provided crisis intervention and support to youth in challenging situations.
- Conducted assessments to identify needs and tailor services effectively.
- Trained and mentored new staff on best practices in youth services.
- Maintained accurate documentation of youth progress and program participation.
- Implemented strategies to increase awareness about available resources for at-risk adolescents.
- Organized and participated in group activities, such as field trips, recreational outings, and team-building exercises.
- Provided guidance to help young people identify their strengths and weaknesses.
- Participated in meetings with school personnel to discuss strategies for improving student outcomes.
- Offered crisis intervention techniques when required during difficult situations with young people.
- Verified program performance against goals by assessing regular reports, identified areas in need of improvement and handled service delivery, internal operations, and program outreach.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Monitored client progress and updated case files accordingly.
Driver
Uber
01.2016 - 04.2023
- Cultivated exceptional social skills with customers.
- Enhanced my cultural and social awareness with interactions with all clients.
- Responsible for ensuring clients are picked up and transported to their destination safely.
- Supplied a clean, safe, and hospitable vehicle to guarantee a most enjoyable drive for all clients.
- Provided first-hand knowledge of points of interest. This included places of entertainment, leisure, business, and historical landmarks.
- Ensured safe transportation of passengers to various destinations efficiently.
- Navigated routes using GPS and city maps to optimize travel time.
- Communicated effectively with riders to provide excellent customer service.
- Maintained vehicle cleanliness and performed routine safety checks regularly.
- Adapted quickly to changing traffic conditions and passenger needs on the road.
- Collected feedback from riders to improve service quality and experience.
- Managed schedules effectively to accommodate passenger requests and peak times.
Soldier
United States Army
09.2006 - 08.2013
- A part of the 62nd Medical Brigade, 47th Combat Support Hospital.
- Performed PMCS [Preventative Maintenance, Checks and Services] on motor pool vehicles before and after usage.
- Continuously checked and maintained hospital field tents used deployments.
- Trained 68M soldiers for dietary roles within the hospital.
- 68M and 92G soldier within HMEDDAC, USAREUR.
- Maintained and prepared dietary restrictive meal plans for in-patient personnel.
- Provided support to hospital DFAC through meal prep and kitchen maintenance for 600-700 soldiers and civilians daily.
- Lead personnel for inventory and ordering in ration supply.
- Ensured compliance for safety measures as Section Fire Marshal.
- Drove for VIP military personnel.
- Tasked as head baker for unit.
- Developed personalized nutrition plans for diverse patient populations.
- Conducted comprehensive nutritional assessments and evaluations.
- Educated clients on dietary choices and healthy eating habits.
- Collaborated with healthcare teams to optimize patient care strategies.
- Monitored client progress and adjusted plans as needed.
- Researched current nutrition trends to enhance service offerings.
- Provided guidance on meal preparation and food safety practices.
- Reviewed relevant literature regarding the effects of various foods on specific diseases or conditions.
- Counseled patients on food selection, preparation and consumption to meet their health goals.
- Planned and implemented individualized nutrition care plans for clients.
- Evaluated menus in institutional settings such as hospitals or schools to ensure they are meeting nutritional standards.
- Provided guidance on healthy eating habits, lifestyle modifications and dietary changes.
- Monitored patient progress through regular follow-up visits, lab tests and other assessments.
- Taught classes designed to help individuals learn how to make healthier food choices.
- Performed research related to current topics in nutrition science.
- Maintained accurate records of patient care activities including assessments, interventions and evaluations.
- Worked collaboratively with chefs at restaurants or cafeterias to create nutritious meals that taste great.
- Assessed nutritional needs of patients in a variety of settings including hospitals, nursing homes, clinics, schools and private practices.
- Educated patients, families and medical practitioners on nutrition.
- Worked with food service personnel to update patient meal programs and public cafeteria menus.
- Notified registered dietician of individuals identified as high-risk.
Education
Certification Of Completion - Certified Peer Support Professional
DMHA
07.2026
Certification Of Completion - Certified Peer Support Professional II
DMHA
07.2026
Bachelor of Arts - Business Administration
Indiana Institute of Technology
Fort Wayne, IN01-2019
MBA - Business Administration
Indiana Institute of Technology
Fort Wayne, IN01-2021
Skills
- Recruitment
- Team leadership
- Crisis intervention
- Peer Recovery Coach/Supervisor
- Program evaluation
- Community outreach facilitator
- Conflict resolution
- Risk management
- Operations management
- Strategic planning
- Public speaking
- Policy and procedure development
Websites
Certification
CPSP Peer Recovery Coach Certification
CSPR Peer Supervisor Certification
Timeline
Executive Board Member
All Roads 2 Recovery
01.2026 - Current
SOS Mobile Crisis Team Member/Crisis Stabilization Unit Mental Health Technician
Parkview Hospital Randallia
10.2025 - Current
Supervisor/Certified Peer Recovery Coach/Team Lead
project.ME
02.2024 - 07.2025
Youth Services Specialist
Crossroad Child and Family Services
08.2023 - 02.2024
Depot Manager
Human Library of Fort Wayne
01.2018 - 01.2025
Driver
Uber
01.2016 - 04.2023
Soldier
United States Army
09.2006 - 08.2013
Certification Of Completion - Certified Peer Support Professional II
DMHA
Certification Of Completion - Certified Peer Support Professional
DMHA
Bachelor of Arts - Business Administration
Indiana Institute of Technology
MBA - Business Administration
Indiana Institute of Technology
Hobbies and Interests
- Spend Time with Family
- Meeting new people
- Travel
- Play and Watch Sports
- Social Networking
- Ordained Minister
Skills And Characteristics
- Avid history of recruitment and retention of personnel.
- Microsoft 365 Suite; Intermediate Excel, Word Experience.
- Extroverted Individual.
- Personable and relatable.
- Knowledge of Fort Wayne and surrounding areas.
- Cultured sense of travel.
Career Accomplishments
- Setting up and maintaining the Human Library's social media presence, https://www.facebook.com/HumanLibraryFW, https://www.humanlibraryfw.com/about-us
- Getting the Human Library front and center in the community by being their spokesperson, https://www.youtube.com/watch?v=c3i9wCrlE-I, https://www.journalgazette.net/local/downtownchurch-hosts-its-first-prideevent/article_21c647b4-f4bb-11ec-b3fe0bf8b81725ae.html, https://www.crescent-news.com/humanlibrary/image_e58efb1c-b6d2-11ed-a050c3371d84760f.html, https://www.21alivenews.com/2022/08/30/21country-fort-wayne-human-library/