Dustin Tovi

Assistant Manager

Sams club

09.2004 - 04.2025

Analyzed productivity reports, assisting in managing performance.
Assisted the General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance.
Attended store walkthroughs with the management team and followed-up on directives and recommendations.
Ensured all customers received friendly, quick, and efficient service.
Stayed current with all store initiatives and communications, sharing with associates as required.
Held Area Managers accountable for meeting performance goals.
Coordinated work handoffs and schedules with other Shift Managers.
Maintained focus on promoting and driving sales, including the execution of next season planning.
Developed and maintained effective working relationships with team members, management, and customers.
Evaluated the performance of associates and mentored underperforming employees on ways to improve.
Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance.
Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management.
Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.
Analyzed results through reporting, and translated information into data-driven actionable behavior to drive KPI improvements.
Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.