Dustin Wallstedt
Georgetown,MA
Summary
A restaurant business operations professional with experience in sales, consulting, and financial analytics looking for a company to grow with.
Overview
25
25
years of professional experience
Work History
Customer Success Manager
Analytix Solutions
Georgetown, MA
07.2020 - Current
- Worked with a small team to grow a restaurant data platform.
- Performed duties relating to Customer Success, Account Management, Marketing, Growth Strategies, Product Management and Business Development
- Established business operations procedures to enable a duplicable environment for growth
- Set up Hubspot account, along with sales, onboarding, and CS procedures to standardize processes across the customer lifetime cycle
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Facilitated penetration of key accounts via strategic planning initiatives
- Attended trade shows and seminars to promote products and network with industry contacts
- Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action
Account Executive
Toast, Inc
Boston, MA
07.2019 - 01.2020
- Worked a hybrid Inside/outside sales role
- Became proficient at the Challenger Sales methodology for selling Successfully worked all aspects of the sales cycle, from cold-calling to closing to post sales needs and communications
- Utilized modern technologies to accurately manage workflow, including Salesforce, Looker, and Slack
- Worked closely with customer success, implementation, BDR, and management teams
- Led industry training sessions with other account executives
- Improved my sales numbers each month, and consistently came in below software discounting thresholds
- Was able to pivot to a rapidly changing product and workplace during the onset of the COVID 19 pandemic, showing adaptability in times of distress.
General Manager // Multi-Unit Management
Luke's Lobster
Boston, MA
10.2018 - 07.2019
- Managed all 3 Boston locations of Luke's Lobster
- Oversaw 50 plus employees and over 5 million in sales annually
- Developed highly variable weekly Sales versus Labor forecasts, with fluctuations due to weather, tourism, etc
- Built and completed quarterly Action Plans and period Profits & Loss Analyses
- Instilled high-pressure time management to uphold restaurant organization, maintenance, clerical duties employee management and operational duties
Restaurant Consultant
Self-employed
San Francisco, California
01.2016 - 09.2018
- Consulting was completed for three restaurants in California and Florida, and one food truck park in Florida
- Developed (30+) recipes for blind taste testing held for a national restaurant group
- Assisted in the purchase of mobile wood-fired ovens, and training of oven operations
- Responsible for searching for leases and touring restaurant properties in the competitive San Francisco Bay Area market to assess the design, layout, concept, and financial viability of future restaurants
Regional Director of Sales and Operations
Firetrail Pizza
San Francisco, CA
03.2015 - 09.2018
- Envisioned and initiated the growth of single restaurant to a diverse multi-unit operation, with a sales start of $400,000 a year to a $2.2 million a year net gain
- Responsible for the research, development, communication and set-up of new restaurant locations, including implementing new structures and procedures to maintain organization and operation
- Continuously maintained every unit's daily restaurant operations, management, and employee well-being
- Oversaw a high-volume catering operation, ranging from corporate catering to weddings or 8,000 person concerts
Extensive Restaurant Career
Several Employers
San Diego, CA, San Francisco, CA, Boston, MA, CA
06.1999 - 03.2015
- Kept restaurants compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Recruited and hired employees offering talent, charisma and experience to restaurant team
- Immediately resolved issues with patrons by employing careful listening and communication skills
- Identified team weak points and implemented corrective actions to resolve concerns
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
Education
Certificate - Product Strategy
Northwestern College
Bedford Park, IL02.2022
Bachelor of Arts - Business Administration And IT Project Management
University of Maine At Presque Isle
Presque Isle, ME07.2021
Certificate - Fundamentals of Digital Marketing
Google Digital Garage
Online06.2021
Skills
- Account Management
- Business Development
- Salesforce
- Project Management
- G Suite
- Microsoft Office
- Financial Analyses
- Prompt and Professional Communication
- Multi-Unit Operations
- Restaurant Consulting
Timeline
Customer Success Manager
Analytix Solutions
07.2020 - Current
Account Executive
Toast, Inc
07.2019 - 01.2020
General Manager // Multi-Unit Management
Luke's Lobster
10.2018 - 07.2019
Restaurant Consultant
Self-employed
01.2016 - 09.2018
Regional Director of Sales and Operations
Firetrail Pizza
03.2015 - 09.2018
Extensive Restaurant Career
Several Employers
06.1999 - 03.2015
Certificate - Product Strategy
Northwestern College
Bachelor of Arts - Business Administration And IT Project Management
University of Maine At Presque Isle
Certificate - Fundamentals of Digital Marketing
Google Digital Garage
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