Dustin Waugh

High-energy, seasoned Store Manager bringing extensive experience in retail and restaurant setting. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Starbucks Coffee Master (2011-Current)- Coffee Masters are champions for coffee. They cultivate coffee curiosity, invite others to learn and regularly share their coffee passion. I have always believed that Coffee is at the heart of our heritage and culture at Starbucks. From handcrafting the highest-quality beverages to sharing moments of connection over a cup of coffee. As a Coffee Master for the past 12 years, I have been able to share my love for coffee, expertise and knowledge, while creating additional opportunity for individuals to advance in their coffee journey. I have been able to facilitate and lead 31 Partners through the Coffee Master Program over the past year. This includes leading various calls centered around Coffee Academy and organizing a graduation ceremony where Partners receive their black apron.

New Store Opening (2018)- Opening a new store provided me an opportunity to create the Starbucks Experience from the ground up. With careful planning – and a little flexibility - I was able to open the doors and see my team come together to delight customers and create the next Third Place in our Rochester community.

Store Manager Trainer (2018-Current)- Since becoming an SM Trainer in 2018, I have been proud to train multiple store managers in my district and surrounding districts. As an SMT, my responsibilities included:

□ Create a welcoming experience for the new partner □ Prepare for the new partner’s training by reviewing the SM Trainer Support Kit □ Conduct weekly Plan Together conversations □ Train the partner according to the training plan □ Act as a role model for the new partner □ Recognize accomplishments and provide feedback on areas to improve □ Support the partner’s training by reviewing the Challenges and answering questions □ Provide the new SM with an opportunity to practice components of the SM Approach □ Conduct weekly Connect & Reflect conversations □ Communicate the partner’s progress to their manager □ Understand how to access training materials

Partners for Sustainability Partner Network (2020-Present)- I joined the Partners for Sustainability Partner Network in 2021 with a mission to educate, engage and empower Starbucks partners to drive sustainable change. I have been able to organize many waterfront and park cleanups in the Rochester Area including annual involvement in the "Make Rochester a Litter Bit Better" event.

Dual Store Manager (March 2023-June 2023)- Managed two store locations across different states with a range of 20-30 Partners each.