Dustin Wegner
Eagle Mountain,UT
Summary
Experienced Senior Vice President of Information Security Policy and Client Risk with a demonstrated history of working in the business process outsourcing industry. Skilled in Information Security, Risk Management, Operational Compliance, and Client Relations. Proven track record in developing and implementing global security policies and standards, ensuring compliance across multiple regions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Vice President of InfoSec Policy and Client Risk
Teleperformance
01.2023 - Current
- Develop and maintain global information security policies and standards for over 500,000 employees
- Ensure compliance with ISO, PCI, HIPAA, HITRUST, SOC, and other regulatory requirements
- Oversee the client risk assessment program.
Vice President of InfoSec Policy and Client Risk
Teleperformance
01.2021 - 01.2023
- Managed the creation, editing, and maintenance of information security policies and standards
- Ensured global compliance across the company’s operations
- Directed the client risk assessment program.
Operational Security Director
Teleperformance
01.2016 - 01.2021
- Managed operational compliance to company information security policies
- Conducted security training across USA, Canada, Philippines, and the UK.
Account Manager
Teleperformance
01.2012 - 01.2016
- Oversaw a multimillion-dollar monthly budget for a large telco client
- Acted as the bridge between the client and the company, ensuring client satisfaction.
QA Director
Teleperformance
01.2005 - 01.2012
- Oversaw call monitoring and process improvement for USA, Canada, India, and the Philippines
- Managed a staff of 20 people.
QA Manager
Teleperformance
01.2001 - 01.2005
- Managed call monitoring and compliance for USA operations
- Supervised a team of 20 quality assurance analysts.
Quality Assurance Analyst
Teleperformance
01.1998 - 01.2001
- Monitored customer service agents for compliance
- Provided coaching opportunities to improve performance.
Customer Service Agent
Teleperformance
01.1997 - 01.1998
- Provided customer service support as an individual contributor.
Education
Granger High School
01.1998
Bachelor of Science in Aviation Science -
Utah Valley University (UVU)
Salt Lake Community College (SLCC)
Skills
- Information Security Management
- Risk Management
- Operational Compliance
- Client Relations
- Policy Development
- Security Training
- Process Improvement
- Global Operations
- Strategic goals
- Budget Preparation
- Operations Management
- Policies and Procedures
- Financial Management
- Staff Development
- Customer Support
- Organizational Development
- Process Improvements
- KPI Tracking
- Regulatory Compliance
- Analytical Thinking
Certification
- Certified Fraud Examiner (CFE)
- Training for full Certified Information Systems Auditor (CISA) certification
- Certified Teleperformance Risk Assessor
Timeline
Senior Vice President of InfoSec Policy and Client Risk
Teleperformance
01.2023 - Current
Vice President of InfoSec Policy and Client Risk
Teleperformance
01.2021 - 01.2023
Operational Security Director
Teleperformance
01.2016 - 01.2021
Account Manager
Teleperformance
01.2012 - 01.2016
QA Director
Teleperformance
01.2005 - 01.2012
QA Manager
Teleperformance
01.2001 - 01.2005
Quality Assurance Analyst
Teleperformance
01.1998 - 01.2001
Customer Service Agent
Teleperformance
01.1997 - 01.1998
Granger High School
Bachelor of Science in Aviation Science -
Utah Valley University (UVU)
Salt Lake Community College (SLCC)