Dustin Wells
West Jordan,UT
Summary
Driven by a results-focused approach, I excelled as a Business Relationship/Development Manager enhancing customer satisfaction and team performance through expert conflict resolution and cross-training. Skilled with complex problem-solving and team leadership, I successfully mentored staff and integrated innovative training techniques, significantly improving service delivery and collaboration. I look forward to using my existing skills & enhance/improve my skillset with a mindset of adaptability to overcome obstacles & the ability to be a quick learner. Entering in to the Trucking industry, I am driven with passion & dedication to help grow my career as a professional.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Development/Relations Manager
Chakraview Films
09.2018 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
Customer Service Team Leader
Haptik Infotech Pvt. Ltd
08.2016 - 09.2018
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
Customer Service Trainer
Global E Services
03.2010 - 08.2016
- Facilitated cross-functional team building exercises, promoting collaboration between departments for improved overall performance.
- Stayed up-to-date on industry trends and advancements, incorporating new customer service strategies into the training curriculum as needed.
- Implemented ongoing evaluations for trainees, ensuring consistent progress and skill development over time.
- Developed innovative role-play scenarios to simulate real-life customer interactions, enhancing problem-solving abilities among trainees.
Education
Class A CDL
Sage Trucking School
Salt Lake City, UT07.2024
Bachelor Of Business Administration - Business Administration
Arunodaya University
Arunachal Pradesh09.2021
Skills
- Team Player/Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Certification
CDL Class A - No Restrictions.
Endorsements - N -Tanker, T- Double or Triple trailer.
Timeline
Business Development/Relations Manager
Chakraview Films
09.2018 - 07.2024
Customer Service Team Leader
Haptik Infotech Pvt. Ltd
08.2016 - 09.2018
Customer Service Trainer
Global E Services
03.2010 - 08.2016
Class A CDL
Sage Trucking School
Bachelor Of Business Administration - Business Administration
Arunodaya University
Similar Profiles
Jeenal KhatuwalaJeenal Khatuwala
Intern at Chakraview Solutions Pvt LtdIntern at Chakraview Solutions Pvt Ltd
Archana UpadhyayArchana Upadhyay
Senior Executive- International Sales at JPFL Films Private Limited (prev. Jindal Poly Films, India)Senior Executive- International Sales at JPFL Films Private Limited (prev. Jindal Poly Films, India)
Tanisha JacobTanisha Jacob
Freelance Video Editor at Genuine Collective FilmsFreelance Video Editor at Genuine Collective Films
Aric HamAric Ham
Warehouse Worker at LG ResourcesWarehouse Worker at LG Resources
Zaren GambleZaren Gamble
Customer Service Cashier at Old Crow MercantileCustomer Service Cashier at Old Crow Mercantile