Dustin Willcox
Papillion,NE
Summary
Accomplished Operations Manager with a distinguished career at the United States Air Force, adept in statistical modeling and fostering teamwork. Spearheaded major projects, including a multi-billion dollar platform, enhancing customer satisfaction and operational efficiency. Proven expertise in quantitative analysis and collaboration, successfully managing critical missions and implementing significant network upgrades.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Support Analysis Manager
United States Air Force, USAF
06.2023 - Current
- Translated complex business objectives into actionable data management plans for individual clients and customer classes.
- Managed large-scale implementations on a multi-billion dollar nuclear messaging platform.
- Organized four simultaneous ongoing projects, delegating personnel and resources to optimally meet overarching business goals and minimize redundancies.
- Developed detailed plans based on broad guidance and direction.
Quality Assurance Manager
United States Air Force, USAF
03.2022 - 06.2023
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Implemented new quality assurance and customer service standards.
- Managed multiple work center quality management systems to align with industry standards.
- Executed over 40 evaluations for two work centers ensuring the qualification standards for a nuclear weapon system.
Operations Manager
United States Air Force, USAF
01.2020 - 03.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Mission Assurance Supervisor
United States Air Force, USAF
01.2017 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Inspected and maintained a $430 million dollar war fighter mission system.
- Managed the first vulnerabilty scan and identifed over 930 vulnerabilites over 80 network devices.
- Managed the restoration of four networks and 215 devices valued at $150 million dollars after power outages.
- Implemented multiple million dollar network upgrades increasing productivity and customer satisfaction.
Cyber Vulnerability Technician
United States Air Force, USAF
01.2015 - 01.2017
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Utilized scanning, remediation tools and countermeasures in protecting a $65 million dollar network.
- Performed over 130 work center inspections, verified 9 thousand security configurations.
Education
Bachelor of Science - Health Care Administration
Western Governors University
Salt Lake City, UT11-2025
Associate of Applied Science - Information Systems Technology
Community College of The Air Force
Montgomery, AL06-2016
Skills
- Quantitative analysis
- Statistical modeling
- Business intelligence
- Performance monitoring
- Inventory management
- Teamwork and collaboration
- Public speaking
- Collaboration
- Multitasking
- Microsoft office
- Problem resolution
- Organization and time management
Accomplishments
Won five Individual awards
Lead my team to six awards
Earned medals for ten of my employees
Timeline
Support Analysis Manager
United States Air Force, USAF
06.2023 - Current
Quality Assurance Manager
United States Air Force, USAF
03.2022 - 06.2023
Operations Manager
United States Air Force, USAF
01.2020 - 03.2022
Mission Assurance Supervisor
United States Air Force, USAF
01.2017 - 01.2020
Cyber Vulnerability Technician
United States Air Force, USAF
01.2015 - 01.2017
Bachelor of Science - Health Care Administration
Western Governors University
Associate of Applied Science - Information Systems Technology
Community College of The Air Force
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