Dustin Wilson
Belton,TX
Summary
Knowledgeable administrative professional with expertise in medical records management and data entry. Proven ability to review and document clinical data, ensuring accuracy and compliance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Medical Data Analyst
DOCS Health
10.2021 - Current
- Promoted consistent adherence to industry standards in medical documentation practices through regular review and update of relevant guidelines for staff members.
- Enhanced data accuracy by implementing effective validation processes and cross-referencing techniques.
- Ensured compliance with HIPAA regulations regarding patient privacy while managing sensitive medical datasets.
- Supported continuous improvement efforts within the department by actively seeking feedback from colleagues and incorporating suggestions for refining data management practices.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Secured confidential patient information from unauthorized access.
- Mitigated risk associated with inaccurate or incomplete patient records through diligent quality control checks during the data compilation process.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Provided administrative support during audits or inspections, ensuring efficient retrieval of required documents showcasing compliance with regulatory standards.
- Organized paperwork such as charts and reports for office and patient needs.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Supported office staff and operational requirements with administrative tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted in increasing overall productivity with efficient repair and calibration of vital instruments and devices.
- Served as a valuable resource for colleagues seeking guidance on best practices for equipment troubleshooting and repair techniques.
Assistant Store Director
PUBLIC Automotive
10.2020 - 07.2021
- Conducted thorough analyses of competitor pricing strategies to remain competitive within the market while maximizing profit margins.
- Coordinated staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs when possible.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Organized promotional events and interacted with community to increase sales volume.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Optimized dealership''s online presence by updating website content regularly, ensuring accurate vehicle listings with attractive photos and descriptions.
- Conducted regular evaluations of sales team performance, identifying areas for improvement and providing constructive feedback.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Developed and updated databases to handle customer data.
- Responded proactively and positively to rapid change.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Analyzed current data records to provide detailed reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Organized, sorted, and checked input data against original documents.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Increased profitability by identifying underperforming investments, reallocating resources accordingly.
Maintenance Director
Canyon Creek Memory Care
06.2020 - 10.2020
- Sourced outside contractors for special projects and oversaw bidding and selection processes.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed maintenance team employees and coordinated repair schedule according to priority level.
- Supervised safety, prevention and fire protection programs.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Improved facility efficiency by implementing preventative maintenance programs and coordinating repair projects.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with other department heads to identify areas for improvement in facility management and create long-term plans for success.
- Verified building areas were working optimally and kept clean.
- Reviewed maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Established team priorities, maintained schedules and monitored performance.
- Monitored building systems and directed preventive maintenance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Conducted thorough evaluations of staff performance, offering feedback and opportunities for professional growth within the maintenance department.
Maintenance Worker
Army Corps of Engineers
09.2019 - 06.2020
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Participated in ongoing training sessions to stay current with industry best practices and maintain proficiency in emerging technologies related to facility maintenance tasks.
- Rewired and replaced faulty electrical components in equipment.
- Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
- Replaced worn or broken parts on machines and equipment.
- Performed preventive maintenance on various electrical systems to minimize unscheduled outages and safety risks.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Supported management in coordinating external contractor services for specialized projects or large-scale repairs when necessary.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Handled emergency situations efficiently by troubleshooting problems rapidly and implementing effective solutions under pressure.
- Improved facility safety by conducting regular inspections and addressing potential hazards promptly.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Reduced downtime by quickly identifying and resolving mechanical issues in a timely manner.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Assisted in facility renovations, including painting, minor plumbing repairs, and carpentry work.
- Maintained a well-organized workspace and inventory system for tools and supplies, leading to increased productivity.
- Enhanced equipment efficiency with routine maintenance, cleaning, and lubrication tasks.
- Optimized resource utilization by reconditioning used parts or repurposing materials whenever possible during repair projects.
- Adhered to established safety protocols while performing daily tasks, minimizing workplace injuries among the maintenance team members.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Reduced errors in work order processing through meticulous attention to detail and regular quality checks.
- Conducted regular inventory checks, identifying discrepancies and taking corrective action as needed to maintain accuracy in stock levels.
- Maintained detailed records of work orders, enabling accurate tracking and analysis for continuous improvement efforts.
Store Manager
Precision Tune Auto Care
02.2019 - 05.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Conducted regular performance evaluations with team members to provide constructive feedback and support professional growth.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Ensured safe working environment for staff and customers by maintaining a clean, organized store layout and adhering to safety guidelines.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Analyzed sales data regularly to identify areas of improvement or growth potential within store operations or product lines.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted with hiring, training and mentoring new staff members.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Established strong relationships with suppliers, negotiating favorable pricing and delivery terms for the store.
SURFACE MAINTENANCE REPAIRER
MATES NATIONAL GUARD TRAINING CENTER
05.2017 - 12.2018
- Performs limited diagnosis, routine repairs on heavy-duty mobile equipment, combat, tactical, and automotive vehicles
- Preforms limited diagnoses to determine the cause of mechanical failures by means of visual and auditory checks and/or uses basic testers, voltmeters, ohmmeters and pressure gauges
- Removes, replaces, adjust, cleans, and installs parts and components such as wheel seals, switches, sensors, fuel pumps, breaks, filters, radiators, bearings, springs, shock absorbers, wheel cylinders, starter motors, mufflers, battery cables, and other items of similar complexity
- Independently performs routine repairs and maintenance functions in remote locations that can be accomplished by removing, cleaning, re-installing, or replacing defective parts and components and systems using standard parts.
Wheeled Vehicle Mechanic
36TH SUSTAINMENT BRIGADE, TEXAS NATIONAL GUARD
12.2012 - 12.2018
- Repair and replace damaged or worn parts
- Dismantle and reassemble heavy equipment using hoists and hand tools
- Operate and inspect machines or heavy equipment to diagnose defects
- Used electrical test equipment and hydraulic test equipment to troubleshoot and diagnose faults on vehicles
- Used technical manuals, parts manuals and schematics to properly maintain and troubleshoot equipment
- Used measuring equipment such as scales, torque wrenches, torque multipliers and feelers gauges
- Test mechanical products and equipment after repair or assembly to ensure proper performance and compliance with manufacturer's' specifications
- Responsible for the scheduled and unscheduled maintenance of a fleet of 50 wheeled vehicles ranging from various models of hummers to M800 and M900 Series of 5-ton trucks.
Assistant Store Manager
Fikes Wholesale Company
01.2016 - 05.2017
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Created and maintained safe and secure work environments for employees.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Product Specialist
ROGER BEASELY MAZDA KILLEEN TX
04.2015 - 01.2016
- Successfully drove adoption rates of new products among existing clients by showcasing added value and benefits over previous offerings.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Increased car sales by establishing rapport with customers and conducting comprehensive needs assessments.
- Negotiated favorable financing terms with lenders, enabling clients to secure affordable loans for vehicle purchases.
- Addressed customer concerns promptly and professionally, resolving issues to the satisfaction of both parties whenever possible.
- Collaborated with the marketing team to develop promotional events that generated increased foot traffic and interest in dealership offerings.
- Supported management initiatives aimed at boosting overall dealership performance metrics such as gross profit margin percentages and customer satisfaction ratings.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed inventory effectively, ensuring optimal vehicle selection and availability for prospective buyers.
- Mentored junior sales staff members on best practices for prospecting new leads and closing deals successfully.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Participated in industry trade shows, networking events, and professional development opportunities to continually refine knowledge and skills in the automotive sales field.
- Utilized CRM software to maintain accurate records of client interactions, preferences, and follow-up activities.
- Leveraged social media platforms effectively to showcase available inventory, attract new leads, and maintain ongoing communication with previous customers for potential repeat business.
- Streamlined internal processes relating to paperwork completion and submission, reducing administrative errors during sales transactions significantly.
Equipment Operator
FRAC TECH SERVICES INTERNATIONAL
10.2014 - 04.2015
- Contributed to successful job completions by safely operating high-pressure pumps and mixing equipment according to established protocols.
- Aided supervisors in conducting safety meetings and risk assessments for each job site, fostering a culture of proactive hazard identification and mitigation.
- Optimized rig-up and rig-down processes through effective coordination with crew members, minimizing job completion time.
- Implemented troubleshooting techniques to alleviate service rig operating issues and maintain optimal performance.
- Monitored controls and interpreted instrument readings to locate faults or obstacles.
- Reduced risks associated with transportation accidents by adhering to all applicable driving laws when moving heavy machinery between locations.
- Examined proper lubrication and functioning of pumps and mechanical equipment through.
- Exhibited adaptability while adjusting to changing weather conditions or unexpected obstacles during projects without compromising safety standards.
- Operated pumps to circulate water, oil or other fluids through wells to remove sand or materials obstructing free flow of oil.
- Supported environmental compliance initiatives through proper disposal of chemicals and waste materials, mitigating potential hazards onsite.
- Enhanced safety measures by conducting pre and post-operation equipment inspections, reducing downtime incidents.
- Collaborated with supervisors to address any equipment malfunctions promptly, ensuring minimal disruption to operations.
- Maintained a strong working knowledge of various frac-related tools and technology advancements to stay current in the field.
- Increased operational efficiency by maintaining a clean and organized workspace for the Frac Equipment Operator team.
- Consistently achieved project deadlines by efficiently prioritizing tasks, even under high-pressure situations with tight schedules.
- Maneuvered control panels to regulate and coordinate product flow rates.
- Upheld company''s standard operating procedures and safety guidelines while executing daily tasks as a Frac Equipment Operator.
Education
HIGH SCHOOL DIPLOMA -
BELTON HIGH SCHOOL
Belton, TX06.2012
Skills
- Data Quality Assurance
- HIPAA Compliance
- Excellent Communication
- Time Management
- Negotiation and Conflict Resolution
- Clerical Support
- Decision-Making
- Contract Management
- Business Administration
- Microsoft Office proficiency
- Company Leadership
- Clear Communication
Military Service
United States National Guard, E-3 PFC
Affiliations
- Army National Guard Veteran
Timeline
Medical Data Analyst
DOCS Health
10.2021 - Current
Assistant Store Director
PUBLIC Automotive
10.2020 - 07.2021
Maintenance Director
Canyon Creek Memory Care
06.2020 - 10.2020
Maintenance Worker
Army Corps of Engineers
09.2019 - 06.2020
Store Manager
Precision Tune Auto Care
02.2019 - 05.2019
SURFACE MAINTENANCE REPAIRER
MATES NATIONAL GUARD TRAINING CENTER
05.2017 - 12.2018
Assistant Store Manager
Fikes Wholesale Company
01.2016 - 05.2017
Product Specialist
ROGER BEASELY MAZDA KILLEEN TX
04.2015 - 01.2016
Equipment Operator
FRAC TECH SERVICES INTERNATIONAL
10.2014 - 04.2015
Wheeled Vehicle Mechanic
36TH SUSTAINMENT BRIGADE, TEXAS NATIONAL GUARD
12.2012 - 12.2018
HIGH SCHOOL DIPLOMA -
BELTON HIGH SCHOOL
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