Dustin Wilson
Mansfield,OH
Summary
Dynamic professional with a proven track record at Airgas, specializing in Business Process Improvement and Project Management. Excelled in enhancing workflow and operational efficiency, evidenced by adoption of process improvements and significant cost savings initiatives. Skilled in Project Management and fostering strategic relationships, consistently delivering results that exceed expectations.
Overview
10
10
years of professional experience
Work History
Customer Process Specialist
Airgas
10.2020 - Current
- Identified and resolved process issues to drive optimal workflow and business growth.
- Monitored and reported on process performance to verify compliance with established standards.
- Prioritized initiatives to increase success rates of strategic projects.
- Produced financial statements and reports to comply with regulations.
- Conducted financial modeling and analysis to identify and assess risks in business operations.
- Onboarded and trained two new employees as counterparts to and encouraged continuous development.
- Developed process improvements within the region that gained traction and were adopted across the division.
Area Branch Operations Coordinator
Airgas
02.2022 - 05.2022
- Utilized software systems to record progress of various tasks.
- Organized branch operations and procedures.
- Managed AOS training for branches as well as audited results within all 15 locations.
- Prepared project documentation for branch teams.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- SAP Super User and trainer within the area for all employees.
- Assisted AVP and DM's by compiling branch metrics within the Area, identifying and communicating results and sharing best practices throughout all assigned branches.
- Identified cost savings and efficiencies within the area as a direct initiative from executive leadership.
Delivery Driver/Counter Sales
Airgas
07.2017 - 10.2020
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Provided top-tier customer service in customer facing activities
- Delivered product to customer locations in a timely and safe manner.
- Maintained and accident free environment as an active promoter of Airgas safety standards.
- Loaded truck and properly secured items to prevent safety hazards and product damage.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Open and close branch locations and act as a fill-in branch manager when necessary for multiple locations.
- Gained valuable SAP experience in order entry, inventory, order-process management and truck routing.
Delivery Driver
AmeriGas Propane
02.2015 - 07.2017
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Filled out load paperwork and DOT-mandated log books.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- On-call service technician for Out of Gas, leak issues and any other service level customer issues.
- Provided excellent customer service and problem solving skills.
Education
BBA - Business Administration
University of Arizona
Tucson, AZ07.2023
High School Diploma -
Clear Fork High School
Bellville, OH06.2009
Skills
- Project Management
- Workflow Design
- Report Analysis
- Trend tracking
- Data Analysis
- Root Cause Analysis
- Knowledge of Lean Six Sigma processes
- Business Process Improvement
- Organizational leadership skills
Languages
Spanish
Limited Working
Software
Power BI
SAP
Business Warehouse (BW)
Google Suite
Microsoft Excel
Timeline
Area Branch Operations Coordinator
Airgas
02.2022 - 05.2022
Customer Process Specialist
Airgas
10.2020 - Current
Delivery Driver/Counter Sales
Airgas
07.2017 - 10.2020
Delivery Driver
AmeriGas Propane
02.2015 - 07.2017
BBA - Business Administration
University of Arizona
High School Diploma -
Clear Fork High School
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