Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Dustin Wilson

Mason

Summary

Seasoned Service Manager bringing over a decade of Dust Collection experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer relations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Manager

Camfil APC
11.2024 - Current
  • Quoting & Proposals
  • Develop and issue detailed service quotes for inspections, filter change-outs, preventative maintenance contracts, and repair work.
  • Accurately calculate labor hours, drive time, per diem, subcontractor costs, and overtime rates.
  • Generate unique quote numbers and maintain organized records for tracking and follow-up.
  • Scheduling & Coordination
  • Schedule and assign technicians for service visits, ensuring proper resource allocation.
  • Coordinate preventative maintenance programs (annual, bi-annual, or quarterly) and ensure dates are locked into the calendar year.
  • Plan around equipment availability and customer production schedules to minimize downtime.
  • Communicate clearly with technicians and customers about scheduled work.
  • Customer Service & Relationship Management
  • Act as the primary point of contact for customers regarding service, scheduling, and follow-up.
  • Provide fast, friendly, and professional communication to resolve customer inquiries and issues.
  • Build strong customer relationships to support renewals of service contracts and upsell additional services.
  • Operations & Oversight
  • Ensure technicians follow safety protocols and service standards during inspections, PMs, and repairs.
  • Track service performance metrics, including completion rates, costs, and customer satisfaction.
  • Work closely with sales and operations to support business growth through excellent service execution.
  • Maintain records of equipment serviced (collector size, type, baseline hours, control panels, etc.) for future reference.

Dust Collector Installer/Service Tech

Robovent
08.2016 - 11.2024
  • Service & Installation Lead - Industrial Air Purification Systems
  • Lead and coordinate a team of technicians in the service, repair, and preventive maintenance of industrial air purification and dust collection units.
  • Manage scheduling and communication with customers, ensuring efficient service delivery and strong customer satisfaction.
  • Perform preventive maintenance inspections, diagnose system issues, and implement corrective actions to maximize equipment performance and longevity.
  • Oversee installation projects, including assembly and setup of air filtration units, ductwork, and related components.
  • Conduct system startups and verify operational performance to meet customer specifications and safety standards.
  • Collaborate with customer service teams and clients to align scheduling, project timelines, and service requirements.

Set-Up Technician

Vintech Industries
02.2014 - 08.2016
  • Performed machine and equipment set-ups, adjustments, and calibrations to support efficient production and service operations.
  • Line Lead, delegating tasks, monitoring workflow, and ensuring adherence to safety, quality, and production standards.
  • Trained and guided team members on proper equipment set-up procedures, troubleshooting techniques, and best practices.
  • Collaborated with supervisors, engineering, and maintenance staff to resolve technical issues and minimize downtime.
  • Maintained documentation of set-ups, performance metrics, and process improvements to support operational efficiency.
  • Drove continuous improvement initiatives within the work area, identifying opportunities to streamline processes and enhance productivity.

Machine Operator/ Maintenance

Advanced Auto Trends
06.2013 - 02.2014
  • Operated and monitored injection molding machines, ensuring consistent production quality, adherence to specifications, and compliance with safety standards.
  • Performed machine set-ups, adjustments, and troubleshooting to maintain efficient operations.
  • Transitioned into maintenance support within the first year to assist with facility upgrades, including office remodels and flooring installation throughout the plant.
  • Collaborated with maintenance and facilities teams to complete renovation projects on schedule while minimizing disruption to production.
  • Gained cross-functional experience in both production and facilities maintenance, demonstrating adaptability and willingness to support organizational needs.

Education

High School Diploma -

Marlette High School
Marlette, MI
05-2010

Skills

  • HVAC
  • Carpentry
  • Blueprint Reading
  • Construction
  • Time Management
  • Project management
  • Retail sales
  • Electrical
  • Networking
  • Forklift Certified
  • Air conditioning
  • Hand Tools
  • Mechanical Knowledge
  • Retail sales
  • Documentation and reporting
  • Preventive Maintenance
  • Team scheduling
  • Critical thinking
  • Crew leadership
  • Service scheduling
  • Staff management
  • Team collaboration and leadership
  • Quality control
  • Service Technician Experience
  • Plastics Injection Molding
  • Security
  • Microsoft Word, Excel, Powerpoint, Outlook 365

Certification

OSHA 30

Additional Information

Rigging Experience 5 Years

Timeline

Service Manager

Camfil APC
11.2024 - Current

Dust Collector Installer/Service Tech

Robovent
08.2016 - 11.2024

Set-Up Technician

Vintech Industries
02.2014 - 08.2016

Machine Operator/ Maintenance

Advanced Auto Trends
06.2013 - 02.2014

High School Diploma -

Marlette High School

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