Michael Valentine
Melrose Park,IL
Summary
Proactive Server and Fresh Produce Associate with strong multitasking skills and experience in customer service and inventory management. Knowledgeable in POS systems, order accuracy, and maintaining sanitation standards. Brings exceptional customer service, team collaboration, and problem-solving abilities to enhance guest satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Server
The Cheesecake Factory Restaurant
03.2021 - Current
- Demonstrate strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Serve food and beverages promptly with focused attention to customer needs.
- Work with POS system to place orders, manage bills, and handle complimentary items.
- Collaborate with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhance customer satisfaction by promptly attending to their needs and providing personalized service.
- Address customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolve customer complaints promptly and professionally to maintain positive reputation.
- Consistently meet or exceed performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Fresh Produce Associate
Walmart
10.2016 - 07.2024
- Participated in periodic inventory audits, ensuring accurate counts and records of fresh produce stock levels.
- Collaborated with team members to ensure efficient inventory management and restocking of fresh produce items.
- Upheld strict sanitation standards by regularly cleaning shelves, bins, and display areas in the fresh produce department.
- Reduced shrinkage rates by diligently monitoring inventory levels and promptly addressing discrepancies or loss prevention concerns.
- Enhanced teamwork within the department by actively participating in staff meetings, offering constructive feedback, and supporting colleagues during peak periods or absences.
- Increased customer satisfaction by providing prompt and knowledgeable assistance with fresh produce selection.
- Implemented proper rotation procedures to minimize waste, ensuring freshness and optimal taste for consumers.
Education
No Degree - Business
College of Lake County
Grayslake, ILSkills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Order Accuracy
- Performance Improvement
Timeline
Server
The Cheesecake Factory Restaurant
03.2021 - Current
Fresh Produce Associate
Walmart
10.2016 - 07.2024
No Degree - Business
College of Lake County
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