Dustin Zappone
Woodlyn,PA
Summary
Resourceful plant management leader with excellent communication and organizational skills to ensure that all employees and assets are directed and managed in an highly efficient matter. Skilled in working swiftly and effectively while adapting to new situations and challenges to enhance the organizational brand.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Plant Operations
West Chester University
02.2018 - Current
- Led, trained and coached 50+ unionized staff which includes HVAC, Plumbers, Electricians, Painters, Carpenters, Lockshmiths, Moving Services, Warehouse Inventory, and 2nd shift maintenance to facilitate high levels of productivity and quality work with a focus on customer service.
- Provide direct management and leadership to the Mechanical Trades, General Trades, and Plant Services management team.
- Actively meet with Labor Relations and Union representation for meet and discussions to resolve any conflict.
- Assist with Human Resources to create job descriptions, recruit, screen, and interview highly skilled staff and management.
- Direct the maintenance, operation, and repair of at least 100 buildings, structures, and infrastructures of utility systems, inclusive of electrical, geo-exchange, natural gas, domestic water, storm, and sewer drainage on a 460-acre campus.
- Provide support to all academic, administrative, athletic and sports centers, dining, and residence halls and apartments.
- Comply with all local and state municipal licensing, inspection and code requirements including ADA.
- Oversee Preventative Maintenance program to ensure longevity of assets.
- Assist with capital plan and the priority of Deferred Maintenance.
- Resolve customer concerns, issues and problems by establishing a liaison with all campus units to ensure all customers are given periodic work order status update reports with an opportunity to provide feedback.
- Actively review and meet with staff about CMMS work orders and prioritize work efficiently.
- Manage the departmental budget for personnel, supplies, equipment, and contractual services in conjunction with building maintenance plans.
- Project management of all deferred maintenance projects which include replacement of chillers, boilers, pumps, cooling towers, roofs, concrete walkways, campus lighting, flooring restoration, and conversion of pneumatic controls to digital.
- Report emergency events to higher management with great detail and work collaboratively for a resolution swiftly.
- Directly work with Mechanical, Civil, and Structural engineers on projects and blueprints. Architects as well.
- Create RFP's for purchasing to put out to bid.
- Member of search committees for numerous groups on campus.
- Essential employee.
Mechanical Trades Manager
West Chester University
01.2017 - 02.2018
- Manage 24/7 operation of all building HVAC, electrical, and plumbing systems in 100 buildings on a 460-acre campus.
- Systems responsible for include high voltage electrical, substation, transfer switches, main distribution gear, 18 building geothermal plant with water source heatpumps, chillers, cooling towers, AHU's, RTU's, campus wide BAS program, pumps, heat pumps, domestic water, natural gas lines, oil lines, boilers, storm and sewer drainage.
- High level of knowledge of BAS system in Automated Logic and utilization of the program for energy savings, corrective action, and predictive maintenance.
- Responsible for equipment Preventative Maintenance program and asset allocation.
- Manage 4 foreman which include Plumbing, Electrical, HVAC, and 2nd shift maintenance and their perspective shops.
- Administer personnel programs to 20 unionized staff.
- Assist with human resources in recruitment, application screening, interviewing, and retention of highly qualified staff.
- Administer employee performance appraisals with staff and worked on ways to improve the productivity of the employee.
- Effectively manage an operating budget of $1M.
- Oversee all contracted out work performed by outside contractors and held them to the standard required by the University, local codes and municipalities.
- Work with mechanical engineers for projects and blueprints.
- Project leader of deferred maintenance projects which include chillers, AHU's, RTU's, heat pumps, hydronic pumps, boilers, venting, sewers, campus lighting, electrical transformers.
- Responsible for emergency building wide failures of equipment which would require bringing in rental equipment as quickly as possible to get the building back to operation for HVAC and electrical.
- Rotated as a manager on duty responsible for taking calls after hours and weekends to effectively respond with a resolution.
- Oversee all maintenance and water chemistry of campus swimming pools and water fountains.
- Oversee campus elevator contract and maintenance.
- Essential employee.
Plumbing Foreman
West Chester Univeristy
04.2016 - 02.2017
- Managed 5 plumbers and assigned work orders to complete and supervised activities for quality.
- Worked in TMA CMMS system to assign, prioritize , and close out work orders.
- Ordered necessary supplies and materials required for maintenance and repairs of existing systems.
- Understood local city plumbing codes and interpreted architectural and mechanical drawings.
- Supervised installation, maintenance and repair of plumbing systems and related appurtenances.
- Approved all payroll and approved leave time for 5 staff.
- Worked with blueprints to lay out jobs.
- Responsible for maintenance and repair on all domestic hot and cold water, sewer lines, gas lines, storm drains, boilers, tanks, pumps, and plumbing systems in 100 buildings on campus.
- Estimate labor, material, and total cost for in house repairs and projects.
- Help oversee outside contractors while making plumbing repairs on campus.
- Essential employee.
Owner/Operator
Zappone Plumbing & Heating
05.2010 - 04.2016
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated 3 employees to perform daily business functions.
- Estimated all jobs for time, material, and expenses.
- Provided excellent customer service with repeated customer referrals.
- Completed proposals, invoiced customers, managed the company budget.
- Assisted employees with larger Plumbing jobs and onsite training of employees.
- Recruitment and hiring of employees.
- Worked on all facets of Plumbing and Heating systems in residential and commercial buildings.
- Contracts with companies facility program to perform preventative maintenance on plumbing systems, pumps, boilers, domestic hot water heaters, filter replacements, belt replacements, heat exchanger cleanings.
Plumber
Feehan Plumbing & Heating
02.1999 - 11.2010
- Repaired plumbing systems, components, and equipment.
- Completed installation, maintenance, and repairs in residential, commercial, and industrial buildings.
- Complied with state plumbing codes throughout duration of each project.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
- Implemented maintenance and repair for fixtures, water mains, natural gas, fire systems and backflow preventers.
- Interpreted blueprints to determine locations, quantities, and sizes of materials required.
- Offered guidance and training to junior team members.
- Prepared budgets and estimated costs for potential work on piping systems.
Education
Associate of Science - Plumbing Technology
Delaware County Community College
Media, PA05.2007
High School Diploma -
Interboro Senior High School
Prospect Park, PA06.1998
Skills
- Organization
- Quickly respond to emergencies
- Microsoft/Excell/Word/Power Point
- Customer Satisfaction
- Clear and concise communication
- Critical Thinking
- Team contributer
Certification
Journeyman Plumbing license 2007
Master Plumbing license 2008
APPA U completion 2020
CPO certificate 2018
OSHA course completion 2007
BOC certification 2021
Timeline
Director of Plant Operations
West Chester University
02.2018 - Current
Mechanical Trades Manager
West Chester University
01.2017 - 02.2018
Plumbing Foreman
West Chester Univeristy
04.2016 - 02.2017
Owner/Operator
Zappone Plumbing & Heating
05.2010 - 04.2016
Plumber
Feehan Plumbing & Heating
02.1999 - 11.2010
Associate of Science - Plumbing Technology
Delaware County Community College
High School Diploma -
Interboro Senior High School