Dustin Zeuge
Kennewick,WA
Summary
Seeking a permanent full-time position with a growing company that has opportunities to advance. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Freight Clerk
Winco Foods
05.2021 - 06.2024
- Downstacking product and stocking shelves with new product
- Other duties are to assist customers as needed, shopping cart retrieval, and cashiering.
Customer Service Representative
Rocket Mart
07.2020 - 05.2021
- Cashiering and keeping product stocked
- Maintaining a clean store inside and out while assisting customers.
Customer Service Representative
Circle K Stores
07.2019 - 07.2020
- Cashiering and keeping product stocked
- Maintaining a clean store inside and out while assisting customers and vendors as needed.
Customer Service Associate
Amazon.com
04.2019 - 07.2019
- Providing customer service in the retail unit
- Primarily assisting customers with login issues, lost shipments, and returns.
Banquet Server
Red Lion Hotels
10.2018 - 04.2019
- Preparing banquet rooms for events
- Serve food and beverages, clean-up and make preparations for future events.
Kindle Tech. Support - Customer Service Associate
Amazon.com
09.2016 - 03.2017
- Providing technical support to customers using Kindle devices and back-up Echo technical support.
Patient Financial Counselor
Trios Medical Group
02.2012 - 06.2016
- Helping patients and clinical staff with questions on patient billing
- Making payment arrangements and receiving payments, patient account audits, and other miscellaneous clerical duties.
Collections Manager
NCMI Corporation
07.2007 - 08.2011
- Orientation, training, and mentoring collectors
- Call on delinquent accounts and make payment arrangements.
Education
High School Diploma -
Kennewick High School
Kennewick, WA01.2003
Skills
- Call Management
- Account updating
- Complaint resolution
- Product Knowledge
- Talent Development
- Workflow Management
- Quality Assurance
- Training and mentoring
- Guest Services
- Cash Handling
- Customer Service
- Payment Collection
References
- References available upon request
Timeline
Freight Clerk
Winco Foods
05.2021 - 06.2024
Customer Service Representative
Rocket Mart
07.2020 - 05.2021
Customer Service Representative
Circle K Stores
07.2019 - 07.2020
Customer Service Associate
Amazon.com
04.2019 - 07.2019
Banquet Server
Red Lion Hotels
10.2018 - 04.2019
Kindle Tech. Support - Customer Service Associate
Amazon.com
09.2016 - 03.2017
Patient Financial Counselor
Trios Medical Group
02.2012 - 06.2016
Collections Manager
NCMI Corporation
07.2007 - 08.2011
High School Diploma -
Kennewick High School