Dustin Zimmerman
Denver,CO
Summary
Hello my name is Dustin Zimmerman and I am currently a full-time student enrolled at The Community College of Aurora in the Behavioral Sciences Program. At the end of the Summer I will have achieved two Micro Credentials: QBHA (Qualified Behavioral Health Assistant) and HPA
(Health Plus Assistant). I am currently seeking employment in these fields. I am a results-oriented achiever with proven ability to help others with addiction and housing insecurity. I combine strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
I have foundational knowledge in Behavioral Healthcare and hands-on experience gained through academic projects and lived experiences (homelessness and addiction). I demonstrate strong teamwork, problem-solving, and time-management skills. I am prepared to start my career and make meaningful contributions with commitment and drive. I am cross cultural competent and resourceful within the community.
Overview
17
17
years of professional experience
Work History
Service Technician
All Appliance Pros
01.2022 - 02.2025
- Evaluated systems according to predetermined checklist and noted issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Operations Manager
Garden City Pilot Car Services
01.2012 - 01.2022
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Service Technician
Key Office Supply
09.2007 - 01.2012
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Liaised with internal departments to optimize productivity and efficiency.
- Tested systems, noting issues and completing preventive maintenance.
Education
Bachelor of Science - Behavioral Sciences
Communtiy College Of Aurora
Aurora, CO12-2026
Skills
- Cross Cultural Competence
- Conflict Resolution
- Motivational Interviewing and techniques
- Client education
- Peer support
- Active listening
- Boundary setting
- Grief support
- Community advocate
- Community resources
- Flexible schedule
- Health education
Timeline
Service Technician
All Appliance Pros
01.2022 - 02.2025
Operations Manager
Garden City Pilot Car Services
01.2012 - 01.2022
Service Technician
Key Office Supply
09.2007 - 01.2012
Bachelor of Science - Behavioral Sciences
Communtiy College Of Aurora
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