Dustin Bryant Uy
Los Angeles,CA
Summary
Accomplished Shift Supervisor at Starbucks with a proven track record in staff management and customer-oriented service. Expert in operations management and problem-solving, significantly enhancing team collaboration and leadership. Demonstrated ability to train employees effectively, ensuring workplace safety and continuous improvement. Skilled in strategic planning, contributing to substantial customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2018 - 05.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Coordinator
Ocean Prime
07.2019 - 04.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Sales Advisor
Hennes & Mauritz
08.2016 - 04.2018
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
Education
No Degree - Acting For Film
New York Film Academy
Burbank. CA06.2018
No Degree - Communications
Centro Escolar University
Manila, Philippines04.2015
High School Diploma -
Saint Monique College of Manila
Manila, Philippines04.2013
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Operations Management
- Strategic Planning
- Continuous Improvement
- Problem-Solving
- Team Supervision
- Positive Attitude
- Strong verbal and written communication
- Team Collaboration and Leadership
Timeline
Coordinator
Ocean Prime
07.2019 - 04.2021
Shift Supervisor
Starbucks
08.2018 - 05.2024
Sales Advisor
Hennes & Mauritz
08.2016 - 04.2018
No Degree - Acting For Film
New York Film Academy
No Degree - Communications
Centro Escolar University
High School Diploma -
Saint Monique College of Manila
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