Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
21
21
years of professional experience
Work History
Operations Manager
CEVA Logistics Inc.
01.2023 - Current
Lead, direct and manage inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards. Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer. Manage revenue and expenses to budget constraints.
Plan and monitor daily staffing schedules and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
Ensure directives, rules and procedures are communicated to all operations' staff. Ensure safety methods, practices and programs are implemented and maintained. Ensure that freight is being moved in a safe and timely manner utilizing appropriate equipment and tools.
Maintain a clean, professional and safe working environment by inspecting and scheduling maintenance and ensuring all office and warehouse equipment is properly accounted for and in safe working condition.
Manage and oversee administrative functions to ensure all paperwork is processed efficiently and in a timely manner and meets all compliance requirements.
Personally coach, train and mentor direct reports and provide career development opportunities through training and quality management activities.
Distribution Manager
Medtronic
08.2018 - Current
Operational responsibility for multiple departments on various shifts for meeting SLA’s
Plan and facilitate implementation of new procedures, product launches, and policies
Identify and implement cost saving measures to maintain budgeted AOP
Lead weekly Gemba walk with Supervisors to review KPI’s, volume, and Continuous Improvement opportunities
Ensure all hourly and salary employee’s training is current
Monitor and implement preventive actions to address any near miss or recordable safety incidents.
Distribution Supervisor
Medtronic
04.2012 - 07.2018
Supervisor for multiple departments, on various shifts, at different sites (3PL Site)
Maintained AOP, Inventory Accuracy, OTP, and all other departmental KPI’s
Created productivity reports and reviewed with hourly associated twice per week
Led daily team meetings to communicate KPI’s, expected volumes, and CI opportunities
Tracked and communicated all hourly employee errors, both internal and external.
INTL/Domestic Shipping Group Leader
01.2005 - 03.2012
Maintained organization and cleanliness of work area
Trained new employees to department standards
Prepped workload for Processors and ensured all orders were shipped each day
Upgraded or cancelled orders with direction from Customer Service.
Domestic Shipping Processor
02.2003 - 12.2004
Responsible for fulfilling sales orders as accurately and quickly as possible.
Education
High School Diploma -
Horn Lake High School
05.2020
Northwest MS Community College
01.2000
Skills
SAP Super User
UAT – User Acceptance Testing
A3/Six Sigma experience
PMV trained
ADP, Kronos, and Workday
Inventory Reconciliation
References
Brian Oliver, Manager (Current Peer), (901) 265-3077
Noah Galyean, Supervisor (Former Direct Report), (901) 650-3170