Dustin C. Thompson
Hammond
Summary
Professional educator with strong classroom management and curriculum development skills. Adept at fostering collaborative learning environment and adapting to diverse student needs. Known for reliability, flexibility, and results-driven approach. Proficient in lesson planning, student assessment, and integrating technology into education.
Educational professional well-versed in developing and delivering curriculum to diverse student groups. Proven ability to adapt quickly to different classroom settings and maintain high educational standards. Strong focus on team collaboration and delivering results, ensuring reliable and flexible teaching approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Long Term Substitute Teacher
School City of East Chicago
02.2025 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
Call Center Agent
Spectrum
09.2023 - 02.2025
- Reduced call handling time by efficiently navigating through customer databases and CRM systems.
- Built rapport with clients, fostering long-term relationships that led to increased customer loyalty and repeat business.
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
- Worked effectively in fast-paced environments.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
CarMax
09.2020 - 06.2023
- Interacted with customers through live chat
- Booked appointments
- Handled emails, inbound calls, and outbound calls
- Managed customer accounts
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
Store Manager
GNC
08.2019 - 08.2020
- Scheduled associates
- Process payroll weekly
- Assisting customers with product and assessing their needs
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Unload and place shipment
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Abercrombie & Fitch
12.2018 - 06.2019
- Exemplified leadership and maintained company standards and protocols in all locations.
- Quickly connected with each customer to offer assistance and promote products.
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process.
- Ordered, organized, and rotated supplies.
Assistant Store Manager
Journey's
06.2018 - 12.2018
- Gained experience in selling
- Assisted customers in finding the right shoe and size
- Gained customer service training
- Process Payroll
- Nightly Deposits
Store Manager
Cricket Wireless
08.2016 - 09.2017
- Scheduled associates
- Processed payroll
- Inventory check
- Assisted customers in buying products
Education
High School Diploma -
Dodge City High School
Dodge City, KS05-2016
Associates of Arts -
Johnson County Community College
Overland Park, KSSkills
- Staff management
- Staff hiring
- Product promotion
- Business marketing
- Employee training and development
- Oversee administrative functions
- Store Management Experience
- Management
- Profit & Loss
- Payroll
- Retail Management
- Sales Management
- Pricing
- Recruiting
- Merchandising
- Cash Handling
- Phone etiquette
- Microsoft Office
- Upselling
- Sales
- Direct marketing
- Marketing
- Cold calling
- Sales management
- Live chat
- Customer service
- Negotiation
- Schedule management
- Salesforce
- CRM software
- Communication skills
- Technical sales
- Technology sales
- Growth mindset
- Teaching strategies
- Collaborative learning
- Student engagement
- Classroom management
- Verbal and written communication
- Special education
Certification
Insurance Producer License
State of Indiana Educator Permit
Timeline
Long Term Substitute Teacher
School City of East Chicago
02.2025 - Current
Call Center Agent
Spectrum
09.2023 - 02.2025
Customer Service Representative
CarMax
09.2020 - 06.2023
Store Manager
GNC
08.2019 - 08.2020
Assistant Store Manager
Abercrombie & Fitch
12.2018 - 06.2019
Assistant Store Manager
Journey's
06.2018 - 12.2018
Store Manager
Cricket Wireless
08.2016 - 09.2017
High School Diploma -
Dodge City High School
Associates of Arts -
Johnson County Community College
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