Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
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DUSTIN CRITES

DUSTIN CRITES

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

25
years of professional experience
1
Certification

Work History

FedEx Ground

Package Handler/Sr. Operations Administrator
10.2021 - Current

Job overview

  • As a QA Admin, I process damaged packages, safely handle Hazmat issues, oversaw team performance and procedures, embrace safety as a precondition for all we do, lead team and ensure full coverage of entire facility, lead, coach, and make team feel valued and welcomed through communication and engagement, exhibit professionalism when leading and coaching the team, and ensure that the team is prepared for the shift.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Established procedures and reporting systems to streamline internal organizational communication.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Managed efficient transportation of FedEx freight each day across local and state regions.

Sam's Club

Member Specialty Manager
06.2021 - 09.2021

Job overview

  • Managed a team of associates that included front end leads, front end cashiers, specialists, door greeters, member service desk, cart pushers, and maintenance
  • I was responsible for setting goals and pushing the team to achieve those goals
  • I was also responsible for creating schedules for all my departments, assisting on the front end if help was needed, doing resets for merchandise, going into the field to do membership drives for large companies, and provide legendary service to our members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Maximized performance by monitoring daily activities and mentoring team members.

Best Choice Roofing

Storm Damage Expert
04.2021 - 06.2021

Job overview

  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and replacement of their damaged roof.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.

Sam's Club

Team Lead, Manager, Membership Champion
01.2017 - 04.2021

Job overview

  • Directed and supervised team of 15 engaged in membership and marketing development.
  • Designed strategic plan for component development practices to support future projects.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Prepared and recommended long-range plans for development of department personnel.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Participated in cross-functional team-building activities.
  • Onboarded new employees with training and new hire documentation.

ALS Resolvion

Skip Tracer/Billing Specialist
07.2014 - 11.2016

Job overview

  • Loss mitigation and data collection
  • Provided data to repossession agencies for the acquisition of automobile property for large clients such as Toyota, BMW, Mercedes, and Ally Bank
  • Was promoted to the billing department where I assisted in receiving payments from our clients and issuing payments to our agents, as well as monitor call quality.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Performed targeted collections on past due accounts aged over 90 days.
  • Executed billing tasks and recorded information in company databases.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
  • Monitored outstanding invoices and performed collections duties.

Benham Real Estate Group

Photographer
08.2013 - 05.2014

Job overview

  • Planned and prepared for on-location shoots.
  • Archived photographs on computers and servers.
  • Digitally edited photos to enhance appearance.
  • Photographed high-quality images for various digital projects.

Lowes Home Improvement

Customer Service Associate
06.2011 - 07.2013

Job overview

  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Executes excellent sales floor merchandising and selling.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.

Western & Southern Financial Group

Sales Representative
01.2009 - 06.2011

Job overview

  • Offered wealth management options to our clients through Whole Life and Term Life policies, as well as annuities and other products.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Trained and mentored new sales representatives.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

McDonald's

Crew Member/Manager/Assistant Store Manager/Administrative Assistant
05.1997 - 01.2009

Job overview

  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Purchased food and cultivated strong vendor relationships.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Education

William Henry Harrison High School
West Lafayette, IN

High School Diploma
05.2000

Colorado Technical University
Colorado Springs, CO

Bachelor of Science from Psychology
03.2025

University Overview

  • 4.0 GPA

Skills

  • Warehouse Operations
  • Administrative Office Operations
  • Loss Mitigation
  • HAZMAT Training
  • Customer Satisfaction
  • Management Training
  • Operations Oversight
  • Program Optimization
  • Hiring and Onboarding
  • Operations Processes
  • Administrative Support
  • Customer Accounts Management

Affiliations

  • Charlotte Pride Interfaith Chairman: '20 - '22
  • Ordained through Universal Life Church
  • Raised money and awareness for several anti-human trafficking organizations

Certification

  • Certified Life Coach

Timeline

Package Handler/Sr. Operations Administrator

FedEx Ground
10.2021 - Current

Member Specialty Manager

Sam's Club
06.2021 - 09.2021

Storm Damage Expert

Best Choice Roofing
04.2021 - 06.2021

Team Lead, Manager, Membership Champion

Sam's Club
01.2017 - 04.2021

Skip Tracer/Billing Specialist

ALS Resolvion
07.2014 - 11.2016

Photographer

Benham Real Estate Group
08.2013 - 05.2014

Customer Service Associate

Lowes Home Improvement
06.2011 - 07.2013

Sales Representative

Western & Southern Financial Group
01.2009 - 06.2011

Crew Member/Manager/Assistant Store Manager/Administrative Assistant

McDonald's
05.1997 - 01.2009

William Henry Harrison High School

High School Diploma

Colorado Technical University

Bachelor of Science from Psychology

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