Dustine McCormack
Park City,UT
Summary
Dynamic professional with a proven track record at McCormack Benefits, excelling in operational strategy and client retention. Expertise in training program development and community outreach, fostering impactful partnerships. Adept at data analysis and negotiation, driving efficiency and enhancing customer satisfaction. Committed to empowering teams and improving health education initiatives.
Overview
20
20
years of professional experience
Work History
Employer Mental Health Trainer
Mental Health First Aid
National, USA
11.2021 - Current
- Trained new and existing employees on best strategies for disseminating health-related information.
- Collaborated with health specialists to determine client needs and helped clients develop attainable goals.
- Informed participants about available community resources related to health issues.
- Used best-practice methodologies and programs, supporting community initiatives and research.
- Educated individuals about the benefits of preventive health care services.
- Enhanced awareness of health resources and worked to connect individuals with programs.
- Helped improve quality of training seminars and public health education materials.
- Wrote grant proposals, marketed education programs and implemented fundraising strategies.
- Provided DHS (Department of Health Services) with corrective action plans.
- Conducted one-on-one meetings with various businesses for partnership recruitment.
- Performed administrative duties such as scheduling appointments, preparing reports.
- Provided one-on-one counseling sessions regarding wellness choices.
- Presented public talks to promote specific topics and work of organization.
- Presented health education talks at training workshops and conferences in local area.
- Screened clients for variety of health risk factors to make appropriate referrals.
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
- Supported community and government agencies with health-related media content.
- Revised training programs and curricula to reflect new industry information and trends.
Director of Operations
McCormack Benefits
Holladay, UT
10.2005 - 07.2024
- Streamlined procedures to bolster organizational productivity and performance.
- Tracked key metrics driving performance to boost margins. Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Collaborated with a diverse sales team to improve client mining, retention, and referral base.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Developed and maintained client relationships to grow business and improve account retention. Resulting in a 95% retention rate, year over year.
- Provided leadership, personally developed industry training, insight, and mentoring to newly hired employees to supply knowledge of various company products and programs.
- Created and conducted bi-weekly, industry-specific training for 1099 brokers/sales persons in the employee benefit sector.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
- Mitigated business risks by working closely with staff members and assessing performance.
- Structured HR consulting services and mandated employee benefit reporting requirements to support clients during organizational developments and changes.
- Reviewed processes for alignment with legal mandates and industry practices.
- Ensured swift resolution of issues, enhancing overall client experience.
- Negotiated contracts with suppliers ensuring best value pricing options were secured.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Volunteer Board Member - Utah Chapter
American Foundation of Suicide Prevention
SALT LAKE CITY, UT
05.2019 - 01.2024
- Maintained up-to-date knowledge of industry trends and best practices.
- Created multimedia presentations with PowerPoint and video conferencing tools.
- Selected and assigned instructors to conduct training.
- Scheduled classes based on availability of classrooms, equipment or instructors.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Remained up-to-date with developments in area of expertise by reading current journals, books or magazine articles.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Adapted teaching methods according to the needs of individual learners or groups.
- Designed and developed training materials for new employees in the organization.
- Documented all training activities including attendance records, feedback forms, surveys.
- Negotiated contracts with clients for desired training outcomes, fees or expenses.
Education
Master of Science - Rehabilitation Science
Utah State University
Logan, UT03-2001
MBA - Business Administration And Management
Westminster College
Salt Lake City, UT04-1999
Skills
- Health education
- Client screening
- Training program development
- Preventive health care
- Grant writing
- Community outreach
- Public speaking
- Data analysis
- Develop operational policies
- Professional demeanor
- Material preparation
- Prevention strategies
- Operational strategy
- Project management
- Employee training
- Regulatory compliance
- Performance assessment
- Team collaboration
- Negotiation skills
- Process improvement
- Customer retention
- Benchmarking
- Sales oversight
- Cost reduction
- Staff training/development
- Strategic partnerships
- Vendor management
- Sales coaching
- Organizational skills
- P&L Administration
- Human resources
- Price structuring
- Communication
Timeline
Employer Mental Health Trainer
Mental Health First Aid
11.2021 - Current
Volunteer Board Member - Utah Chapter
American Foundation of Suicide Prevention
05.2019 - 01.2024
Director of Operations
McCormack Benefits
10.2005 - 07.2024
Master of Science - Rehabilitation Science
Utah State University
MBA - Business Administration And Management
Westminster College
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