Dustin J Trosper
Yukon,OK
Summary
Avid home cook with a passion and curiosity to learn more. Executed various complex meals for large groups. I am seeking an entry level position at a restaurant where I can learn from people who love to cook.
Overview
23
23
years of professional experience
Work History
Support Coordinator
MyRoof LLC
07.2022 - 08.2023
- Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
- Maintained and verified accuracy of records and generated miscellaneous reports.
- Created, prepared, and delivered reports to various departments.
Department Manager
Good Earth Inc
08.2020 - 12.2021
- Adjusted job assignments and schedules to meet budget requirements
- Evaluated performance, progress, and made proactive adjustments
- Established clear performance expectations for staff members which led to increased accountability.
Workforce Optimization Specialist
Kohls Corp
01.2018 - 03.2019
- Set and adjusted schedules to maintain optimal coverage and service levels
- Managed overtime, breaks, and PTO requests by creating and maintaining multiple Excel spreadsheets
Customer Service Team Lead
Kohls Corp
11.2015 - 01.2018
- Coached telephone Associates on their service techniques and provided scoring through the company’s quality assurance program
- Managed Associates assisting customers for Kohl's Charge Card, eCommerce, and Risk Management
Card Services Advocate
Kohls Corp
02.2015 - 11.2015
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Educated customers about billing, payment processing, support policies, and procedures
Customer Service Team Lead
24-7 Intouch
12.2013 - 02.2015
- Promoted to Team Lead within four months of employment
- Coached Agents for success on technical/billing issues and verbiage
Funding Analyst
Capital One Auto Finance
03.2012 - 02.2013
- Processed and managed auto loans from multiple dealerships
- Verified loan information to ensure compliance with company's standards
FIOS Installation Damages Resolution Associate
Verizon
01.2006 - 01.2008
- Handled damage complaints
- Created and maintained multiple Excel spreadsheets containing customer and vendor information
Mixed/Fraud Associate
Experian
01.2001 - 01.2006
- Took calls regarding disputes on customer's credit report
- Promoted to Mixed/Fraud Agent within six months of employment
Education
Dallas County Community College
Dallas, TXPlano East Sr High School
Plano, TXSkills
- Efficient, Tenacious
- Mise en Place
- Excellent knife skills
- Clean as I go, keeping station tidy
- No cross-contamination is a priority
- Cooked for up to 40 people multiple times
- Read cook books and watch online videos to learn new and improve techniques
- Team Player and considerate of co-workers
Timeline
Support Coordinator
MyRoof LLC
07.2022 - 08.2023
Department Manager
Good Earth Inc
08.2020 - 12.2021
Workforce Optimization Specialist
Kohls Corp
01.2018 - 03.2019
Customer Service Team Lead
Kohls Corp
11.2015 - 01.2018
Card Services Advocate
Kohls Corp
02.2015 - 11.2015
Customer Service Team Lead
24-7 Intouch
12.2013 - 02.2015
Funding Analyst
Capital One Auto Finance
03.2012 - 02.2013
FIOS Installation Damages Resolution Associate
Verizon
01.2006 - 01.2008
Mixed/Fraud Associate
Experian
01.2001 - 01.2006
Dallas County Community College
Plano East Sr High School