Dynamic Store Manager with a proven track record at Foot Locker, excelling in customer service and operational efficiency. Expert in strategic planning and team leadership, driving sales growth through data analysis and effective training programs. Committed to fostering a collaborative environment that enhances performance and maximizes profitability.
Hi, I’m
Dustin M Pace
Fayetteville,NC
Summary
Overview
16
years of professional experience
Work History
Foot Locker
Store Manager
08.2021 - Current
Job overview
- Oversaw daily store operations, ensuring optimal inventory management and customer satisfaction.
- Developed and implemented training programs for new staff, enhancing team performance and service quality.
- Analyzed sales data to identify trends, driving strategic decisions for product placement and promotions.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
Lafayette Memorial Parl
General Manager
12.2014 - 08.2021
Job overview
- Oversaw daily operations, ensuring compliance with industry regulations and standards.
- Oversaw financial management, including budgeting and expense tracking, to optimize resource allocation.
- Led team training initiatives to improve performance and operational efficiency across departments.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budgetary allocations, optimizing resource use while maintaining profitability goals.
NHC Health Care
CNA
03.2013 - 12.2014
Job overview
- Provided compassionate care to patients, ensuring comfort and dignity at all times.
- Assisted with daily living activities, promoting patient independence and well-being.
- Advocated for patient needs, ensuring immediate response to concerns and preferences expressed by individuals under care.
- Assisted patients with daily living activities, promoting independence and dignity.
Taco Bell
Shift Leader
07.2010 - 12.2014
Job overview
- Supervised team operations to ensure efficient service delivery and adherence to quality standards.
- Trained new staff on food safety protocols and customer service techniques, enhancing team performance.
Education
Pine Forest High SchoolFayetteville
High School Diploma
06-2010
University Overview
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Outstanding communication skills
- Team leadership and coaching
- Goals and performance
- Team building and leadership
- Leadership development
- Operational efficiency
- Strategic planning
- Maximizing profitability
- Advertising and marketing
- Project management
- Verbal and written communication
- Market analysis
Accomplishments
Accomplishments
- Exceeded monthly store sales goals 11 months out of the year.
- Personalize the Experience Award 2024 for best store metrics for customer conversion and customer net promoter score.
- Deepen Relationships and Build Loyalty Award 2024 for best store metrics for company loyalty program sales capture and sales capture gain.
- Be the Expert 2024 Award for best store metrics in sales per hour and average basket size.
- Team of the Quarter 3 times within the last 4 years
Timeline
Store Manager
Foot Locker
08.2021 - Current
General Manager
Lafayette Memorial Parl
12.2014 - 08.2021
CNA
NHC Health Care
03.2013 - 12.2014
Shift Leader
Taco Bell
07.2010 - 12.2014
Pine Forest High School
High School Diploma