Dustin Perez
Summary
High-energy People-leader enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding operational objectives and facilitating professional growth through 10 years of leadership experience.
Overview
12
12
years of professional experience
Work History
Hub Manager
Microsoft
03.2020 - 09.2023
- Optimized resource allocation for improved productivity and service delivery
- Leading teams through change
- Initiated workplace improvement programs for increased service efficiency.
- Established a customer-centric culture by providing exceptional service standards across all touchpoints within the hub ecosystem.
- Implemented data-driven decision-making processes to optimize operational efficiency and drive continuous improvement efforts.
- Coordinated cross-functional teams for seamless execution of projects and initiatives.
- Enhanced team performance through regular training sessions and performance evaluations.
- Boosted employee morale through effective communication, recognition of achievements, and fostering an inclusive workplace culture.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Store Manager
Microsoft
03.2014 - 03.2020
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed delivery of committed SLAs for repairs and support
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success delivering through KPIs.
- Reduced operational risks while organizing data to forecast performance trends.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing procedures and taking corrective measures when necessary.
- Hiring, training and mentoring new staff members.
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recruiting, hiring and training of team members.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Learning and Development Specialist
Microsoft
03.2012 - 03.2014
- Developed and implemented successful onboarding program.
- Championed a culture of continuous learning by regularly sharing resources, articles, webinars, and thought leadership pieces with colleagues.
- Streamlined training process for new hires, accelerating time to productivity.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Provided coaching and mentoring to employees.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
Education
Bachelor of Arts - Organizational Management
University of Arizona
Chandler, AZ05.2023
Skills
- Complex Problem-Solving
- Team Development
- Hiring and Training
- Cross-Functional Teamwork
- Managing Operations and Efficiency
- Employee Coaching and Mentoring
Timeline
Hub Manager
Microsoft
03.2020 - 09.2023
Store Manager
Microsoft
03.2014 - 03.2020
Learning and Development Specialist
Microsoft
03.2012 - 03.2014
Bachelor of Arts - Organizational Management
University of Arizona