Dustin Perez
Summary
High-energy People-leader enthusiastic about empowering teams to help others. Brings demonstrated team and program leadership abilities honed in fast-paced environments. Accomplished in exceeding operational objectives and facilitating professional growth through 10 years of leadership experience.
Overview
12
12
years of professional experience
Work History
Hub Manager
Microsoft
San Antonio, TX
03.2020 - 09.2023
- Optimized resource allocation for improved productivity and service delivery
- Leading teams through change
- Initiated workplace improvement programs for increased service efficiency.
- Established a customer-centric culture by providing exceptional service standards across all touchpoints within the hub ecosystem.
- Implemented data-driven decision-making processes to optimize operational efficiency and drive continuous improvement efforts.
- Coordinated cross-functional teams for seamless execution of projects and initiatives.
- Enhanced team performance through regular training sessions and performance evaluations.
- Boosted employee morale through effective communication, recognition of achievements, and fostering an inclusive workplace culture.
- Identified issues, analyzed information and provided solutions to problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Store Manager
Microsoft
San Antonio, TX
03.2014 - 03.2020
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed delivery of committed SLAs for repairs and support
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success delivering through KPIs.
- Reduced operational risks while organizing data to forecast performance trends.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing procedures and taking corrective measures when necessary.
- Hiring, training and mentoring new staff members.
- Managed employees successfully in fast-paced environment through proactive communication and positive feedback.
- Recruiting, hiring and training of team members.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Learning and Development Specialist
Microsoft
San Antonio, TX
03.2012 - 03.2014
- Developed and implemented successful onboarding program.
- Championed a culture of continuous learning by regularly sharing resources, articles, webinars, and thought leadership pieces with colleagues.
- Streamlined training process for new hires, accelerating time to productivity.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Enhanced employee performance by designing and implementing comprehensive learning programs.
- Provided coaching and mentoring to employees.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
Education
Bachelor of Arts - Organizational Management
University of Arizona
Chandler, AZ05.2023
Skills
- Complex Problem-Solving
- Team Development
- Hiring and Training
- Cross-Functional Teamwork
- Managing Operations and Efficiency
- Employee Coaching and Mentoring
Timeline
Hub Manager
Microsoft
03.2020 - 09.2023
Store Manager
Microsoft
03.2014 - 03.2020
Learning and Development Specialist
Microsoft
03.2012 - 03.2014
Bachelor of Arts - Organizational Management
University of Arizona