Dustion Hernandez
Seguin,TX
Summary
Adept at lock installation and customer service, I leveraged my skills at White Knight Locksmith to enhance security and client satisfaction. By streamlining workflow and mentoring teams, I significantly improved operational efficiency. My expertise spans from electronic lock programming to effective staff management, making me a valuable asset to any employer seeking a blend of technical proficiency and leadership.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
13
13
years of professional experience
Work History
Locksmith
White Knight Locksmith
06.2014 - Current
- Repaired panic hardware and alarm detection connections on doors.
- Installed new door hardware such as locks, plates, and closers
- Managed inventory of tools, supplies, and replacement parts to ensure readiness for any job requirement or customer need.
- Effectively managed time schedules allowing simultaneous completion of multiple appointments and projects.
- Cut keys accurately using specialized equipment, ensuring precision fit and function for clients.
- Adhered strictly to safety guidelines during all work activities to protect both self and clients from potential hazards or injury risks associated with locksmith duties.
- Improved security for clients by installing and maintaining various types of lock systems.
- Promoted the company''s services through active participation in community events, generating increased brand awareness and attracting new clientele.
- Increased overall efficiency by streamlining workflow processes and implementing time-saving techniques when servicing locks or cutting keys.
- Developed a loyal customer base through consistent delivery of high-quality service, professionalism, and attention to detail.
- Maintained a clean work environment while completing tasks to minimize disruption to clients'' homes or businesses.
- Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
- Collaborated with fellow locksmiths to complete complex projects efficiently and effectively.
- Used devices to open door locks without keys.
- Maintained accurate records of completed jobs, customer information, and payments received to facilitate efficient business operations.
- Educated clients on proper lock maintenance and usage to extend product life and prevent malfunctions.
- Enhanced client satisfaction by providing prompt, professional service in emergency situations.
- Gained expertise in working with various brands of locks including electronic keypads, deadbolts, padlocks, safe combinations among others.
- Provided exceptional customer service by addressing inquiries promptly, thoroughly explaining procedures, and offering helpful advice on preventative measures.
- Assisted customers with selecting appropriate lock systems based on their specific requirements and preferences.
- Gave accurate quotes prior to starting projects, breaking down amounts into detailed line items.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
- Communicated with customer about specific security needs, adapting plans to meet needs and budget constraints.
Line Cook, Shipping/Handling
Blacks BBQ
06.2012 - 06.2014
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
Education
Associates of Business Management - Management
Austin Community College
Austin, TXHigh School Diploma -
Lockhart High School
Lockhart, TX05-2014
Skills
- Lock installation proficiency
- Electronic lock programming
- Ordering parts
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Verbal and written communication
- Staff management
- Documentation and reporting
Languages
Spanish
Native or Bilingual
Timeline
Locksmith
White Knight Locksmith
06.2014 - Current
Line Cook, Shipping/Handling
Blacks BBQ
06.2012 - 06.2014
Associates of Business Management - Management
Austin Community College
High School Diploma -
Lockhart High School
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