Dusti Sue Billings
Saint Louis,United States
Summary
Detail-oriented team player with strong organizational skills. Extremely dependable candidate successful at managing multiple priorities with a positive attitude and high degree of accuracy. Willingness to take on added responsibilities to meet team goals and ensure patient satisfaction.
Overview
13
13
years of professional experience
Work History
Patient Care Associate
Mercy Hospital St. Louis
Saint Louis, MO
11.2023 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
- Reduced patient anxiety through effective communication and active listening skills.
- Assisted nurses in administering medications, monitoring vital signs, and recording medical histories for accurate patient records.
- Streamlined workflows by maintaining a well-organized and efficiently run unit, ensuring timely completion of tasks.
- Improved patient mobility by assisting with transfers, ambulation, and range-of-motion exercises under the guidance of physical therapists.
- Promoted a safe and clean environment through strict adherence to infection control protocols and regular room sanitation.
- Provided emotional support to patients and families, fostering trust and strong relationships throughout the care process.
- Facilitated smooth transitions between shifts by communicating pertinent patient information during detailed handoff reports.
- Increased staff efficiency by training new Patient Care Associates on best practices, policies, and procedures within the unit.
- Demonstrated proficiency in various medical equipment usage such as EKG machines, blood glucose monitors, and IV pumps as required for specific patient treatments.
- Contributed to a positive work culture by actively participating in team meetings and offering constructive feedback for continuous improvement efforts.
- Expedited response times to critical situations by swiftly recognizing changes in patient conditions and alerting appropriate medical personnel when necessary.
- Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
- Participated in continuing education opportunities to stay current on industry trends and further develop skills as a Patient Care Associate.
- Maintained clean, safe, and well-organized patient environment.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted with patient transfers and ambulation.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
Server
The Irish Gypsy
O'Fallon, MO
02.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cosmetologist
Beauty Brands Salon & Spa
Wentzville, MO
01.2020 - 05.2023
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Bartender Shift Manager
Growler USA
Saint Charles, MO
03.2018 - 07.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
General Manager
Llywelyn's Pub
Saint Peter’s, MO
08.2011 - 12.2017
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Patient Care Technician
Saint Louis Children's Hospital
Saint Louis, MO
01.2016 - 08.2016
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
Education
Crave Beauty Academy
Ballwin, MONorthwest High School
Cedar Hill, MOSt Charles Community College
City Of Saint Peters, MOSkills
- Cultural Awareness
- Acute and Rehabilitative Care
- Hospice and Palliative Care
- Mobility Assistance Aptitude
- Professional Bedside Manner
- Culturally Competent Care
- Patient Admission
- Medical Supply Monitoring
- Patient Care and Monitoring
- Medical Histories and Vital Statistics
- Assisting with Daily Living
- Patient Safety
- Infection Control Standards
- Nursing Staff Support
- Vitals Documentation
- Patient Relations
- Regulatory Requirements
- Prioritizing Patients
- Surgical Preparation Assistance
Timeline
Patient Care Associate
Mercy Hospital St. Louis
11.2023 - Current
Server
The Irish Gypsy
02.2022 - Current
Cosmetologist
Beauty Brands Salon & Spa
01.2020 - 05.2023
Bartender Shift Manager
Growler USA
03.2018 - 07.2020
Patient Care Technician
Saint Louis Children's Hospital
01.2016 - 08.2016
General Manager
Llywelyn's Pub
08.2011 - 12.2017
Crave Beauty Academy
Northwest High School
St Charles Community College