Dustta Collins
West Plains,United States
Summary
Well-organized administrative professional bringing excellent multitasking abilities developed over two years of military experience. Commended for constantly driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in Microsoft Office with expertise in database management. Reliable Medical Biller with coding and medical terminology knowledge. Polished and hardworking performer with background overseeing accounts and handling records management tasks. Team-oriented person with great decision-making skills. Competent Medical Biller with eight months of experience in handling wide variety of medical coding and billing tasks. Sophisticated and hardworking individual with excellent analytical and multitasking abilities. Coordinates with insurance companies and expedites claims processes. Expertise in accurately inputting procedure and diagnosis codes into billing software to generate invoices.
Overview
11
11
years of professional experience
Work History
Medical Billing / EOB Review
Ozarks Healthcare
04.2023 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Filed and updated patient information and medical records.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Liaised between patients, insurance companies, and billing office.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Adhered to established standards to safeguard patients' health information.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Scanned and uploaded medical records into electronic medical records system.
- Assisted in training new staff on medical record processing and filing procedures.
- Researched and resolved medical record discrepancies.
- Developed and implemented new filing system for medical records to improve efficiency.
- Identified new methods to optimize medical records management.
Marketing Representative
Military AutoSource (MAS) Kadena On Base
09.2019 - 09.2019
- Distributed advertising and marketing collateral to store locations
- Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
- Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation
- Helped incorporate product changes to drive customer engagement and firm profits
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Barista
Rickenbacker’s Coffee Shop Yokota AFB
03.2018 - 03.2018
- Recommended products based on solid understanding of individual needs and preferences
- Created over 25 drinks in average shifts with constantly positive customer satisfaction scores
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Learned every menu preparation and numerous off-label drinks to meet all customer needs
- Maintained supply levels in counter and customer areas to meet typical demands
- Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
- Prioritized drink requests while managing interruptions
- Constantly expanded personal knowledge of coffee styles and varieties.
Receptionist
Wichita Falls Country Club
01.2015 - 03.2015
- Routed incoming mail and messages to relevant personnel without delay
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking
- Sorted, received and distributed mail correspondence between departments and personnel
- Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers’ needs
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Drafted professional business memos, letters and marketing copy to support business objectives and growth
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Knowledge Operations Manager (3D0X1)
Sheppard Air Force Base
08.2012 - 04.2014
- Implemented and managed wireless devices, muti-site network infrastructure, business intelligence development and implementation
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client’s vision, mission and purpose
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Delivered effective integrations of warehouse management system software applications so that tasks could be centrally managed
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles
- Leveraged detail-focused and service-orientated nature to make positive impact on administrative operations
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Improved information collection and recordkeeping accuracy by creating, uploading and managing customer communications
- Managed agendas and calendars, boosting productivity and improving organizational initiatives
- Established and updated work schedules to account for changing stagg levels and expected workloads
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements
- Successfully juggled multiple projects simultaneously to aid executive leaders
- Computerized office activities, maintained customer communications and tracked records through delivery
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office
- Confirmed accurate completion of forms and reports for admission, transfer and or discharge of each resident
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
- Employed proven problem-solving techniques to resolve issues quickly and effectively.
Education
High School Diploma -
Winona High School
Winona, MO01.2012
High School Diploma -
Air Force Technical School
Keesler AFB, MS01.2012
Skills
- Air Force Veteran
- Attention to Detail
- Records Management
- Medical Billing
- Knowledgeable in Meditech/Expanse
- Customer Service Excellence
- Electronic Health Records Management
- Patient Billing Procedures
- Denial Management Strategies
- Organizational Abilities
- ICD-10 Knowledge
Timeline
Medical Billing / EOB Review
Ozarks Healthcare
04.2023 - Current
Marketing Representative
Military AutoSource (MAS) Kadena On Base
09.2019 - 09.2019
Barista
Rickenbacker’s Coffee Shop Yokota AFB
03.2018 - 03.2018
Receptionist
Wichita Falls Country Club
01.2015 - 03.2015
Knowledge Operations Manager (3D0X1)
Sheppard Air Force Base
08.2012 - 04.2014
High School Diploma -
Winona High School
High School Diploma -
Air Force Technical School