Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
14
14
years of professional experience
Work History
Service Writer/Service Writer/Secretary Manager
American Fast Lane
09.2022 - Current
Organized and updated databases, records and other information resources.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Identified opportunities to streamline processes and improve office operations and efficiency.
Coordinated office events, seminars and meetings for staff and clients.
Created organized filing system to manage department documents.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Completed weekly payroll for 7 employees.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Professional Tax Preparer
Jackson Hewitt Tax Service Inc
11.2017 - 04.2022
Completed and filed returns with tax departments at local, state, and federal levels.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Maintained compliance by adhering to current tax laws and regulations.
Communicated with clients regarding tax situations, providing guidance on financial decisions.
Assessed client tax situations to determine best filing options.
Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Offered clients recommendations to reduce tax liabilities.
Analyzed financial records to verify accuracy of tax returns.
Identified potential audit red flags to minimize risk of IRS audits.
Calculated estimated tax payments for clients.
Analyzed financial documents to accurately reflect client information on tax returns.
Manager/Cashier Team Lead
Loflin's Citgo
10.2009 - 10.2017
Communicated with customers and team members to solve problems.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Assisted customers by answering questions and fulfilling requests.
Processed both cash and card purchases and returns.
Received and processed customer payments.
Restocked and organized merchandise in front lanes.
Quickly and accurately counted drawers at start and end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Trained team members on cash register operation and cash handling.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Operated POS cash register and equipment to collect payments.
Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Increased customer loyalty and retention.
Monitored areas for security issues and safety hazards.
Maintained stock to meet expected customer demand.
Led cashiers and associates in providing thoughtful customer service.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Set and updated employee schedules to fulfill gaps based on expected customer demands.
Director of Strategic Accounts at Fast Lane Education and Professional ServicesDirector of Strategic Accounts at Fast Lane Education and Professional Services