Dusty DeNor
Woodway,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Sales Manager
The Good Feet Store
Waco, TX
01.2021 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Coached and developed store associates through formal and informal interactions.
Sales and Service Manager
West elm
San Antonio, TX
03.2016 - 12.2019
- Developed and implemented strategies for increasing customer satisfaction.
- Monitored daily sales performance and adjusted staff schedules accordingly.
- Analyzed customer feedback to identify areas of improvement in services and products.
- Established customer service standards, policies, and procedures.
- Assisted customers with product selection, order placement, delivery follow-up, billing inquiries.
- Resolved escalated customer complaints in a timely manner.
- Conducted regular meetings with the sales team to review goals and objectives.
- Maintained accurate records of customer interactions, transactions, account information.
- Identified opportunities for process improvements within the sales department.
- Ensured compliance with company policies and procedures related to sales operations.
- Prepared weekly and monthly reports on sales progress against targets.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Assistant Manager
Sofa Mart
Springfield, MO
06.2010 - 11.2015
- Answering customer questions and inquiries regarding products and services
- Maintaining knowledge of current promotions and policies regarding payment, exchanges and store security
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
Education
High School Diploma -
Midway High School
Waco, TX05.2002
Skills
- Strategic Account Development
- Business Planning
- New Business Development
- Client Relationship Management
- KPI Tracking
- Profitability Optimization
- Sales Tracking
- Performance Management
- Sales Team Training
- Product and Service Management
- Team Oversight
- Superb Time Management
- Sales Process
- Product Knowledge
- Excellent Communication Skills
- Sales Operations
- Sales Expertise
Military Service
- United States Air Force
References
References available upon request.
Timeline
Sales Manager
The Good Feet Store
01.2021 - Current
Sales and Service Manager
West elm
03.2016 - 12.2019
Assistant Manager
Sofa Mart
06.2010 - 11.2015
High School Diploma -
Midway High School