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Dusty Fisher
Manager
Boones Mill,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
4
4
Years of Military Service
Work History
Program Manager
Goodwill Valleys
12.2023 - 03.2024
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Optimized resource allocation, effectively balancing priorities and managing competing demands.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Built teams to address project goals and objectives for multiple projects.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Gained strong leadership skills by managing projects from start to finish.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong communication and organizational skills through working on group projects.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Identified program obstacles and communicated possible impacts to team.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
Success Coach Manager
Goodwill Valleys
08.2022 - 12.2023
- Hired and trained the Success Coach team.
- Improved client accountability and progress tracking by implementing regular check-ins and progress updates.
- Retained a high level of professionalism while navigating sensitive conversations with clients around personal challenges or setbacks.
- Mentored new Success Coaches by sharing expertise on proven coaching methods, tools, and techniques.
- Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
- Cultivated strong relationships with external partners to provide additional resources for client support when needed.
- Maintained detailed records of all client meetings, progress updates, and goals achieved for ongoing analysis of program effectiveness.
- Connected clients with available resources to improve plan success.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations, and provided exceptional service.
Success Coach Lead
Goodwill Valleys
01.2022 - 06.2022
- Established trust with clients through active listening, empathy, and effective communication techniques.
- Connected clients with available resources to improve plan success.
- Increased client satisfaction by providing timely feedback and constructive criticism to drive continuous improvement.
- Mentored new Success Coaches by sharing expertise on proven coaching methods, tools, and techniques.
- Improved client accountability and progress tracking by implementing regular check-ins and progress updates.
- Utilized motivational interviewing techniques to help clients initiate change within themselves for lasting success.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Documented behaviors, treatments and non-compliance issues.
- Collaborated with fellow Success Coaches to share best practices, resources, and insights for better coaching outcomes.
- Maintained detailed records of all client meetings, progress updates, and goals achieved for ongoing analysis of program effectiveness.
- Promoted a growth mindset among clients by encouraging persistence, resilience, and adaptability in achieving their goals.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Delivered services to customer locations within specific timeframes.
- Worked effectively in fast-paced environments.
Success Coach
Goodwill Valleys
01.2022 - 06.2022
- Started the Success Coach program for Goodwill valleys.
- Enhanced client success by developing personalized coaching strategies and setting achievable goals.
- Conducted workshops on a variety of topics such as time management, goal setting, and effective communication to foster client success.
- Retained a high level of professionalism while navigating sensitive conversations with clients around personal challenges or setbacks.
- Planned and promoted career planning presentations, work experience programs, and career workshops.
- Used standardized assessments to evaluate the abilities, interests, and characteristics of different clients.
- Empowered clients through counseling and skill-building exercises.
- Cultivated strong relationships with external partners to provide additional resources for client support when needed.
- Increased client satisfaction by providing timely feedback and constructive criticism to drive continuous improvement.
- Empowered clients to take ownership of their personal growth journey through self-reflection exercises and goal-setting activities.
- Expanded clientele base through networking events, marketing efforts, and strong referrals from satisfied clients.
- Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
- Championed diversity within the coaching practice by actively seeking out clients from various backgrounds for a well-rounded experience.
- Mentored new Success Coaches by sharing expertise on proven coaching methods, tools, and techniques.
- Promoted a growth mindset among clients by encouraging persistence, resilience, and adaptability in achieving their goals.
- Continuously improved my own skill set by attending professional development seminars and staying current on industry trends.
- Connected clients with available resources to improve plan success.
- Provided professional services and support in a dynamic work environment.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Applied effective time management techniques to meet tight deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Passionate about learning and committed to continual improvement.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis, and reporting.
Store Manager
Goodwill Valleys
08.2013 - 01.2022
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and implemented successful staff incentive programs to motivate employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Assisted in recruiting, hiring and training of team members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Store Manager
7-eleven
Blacksburg / Roanoke, VA
11.2005 - 08.2013
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Aviation Boatswain's Mate Launch and Recovery
US Navy
Norfolk, VA
08.2001 - 08.2005
- Supervised and coordinated activities of crew aboard ship.
- Examined cargo-handling gear and lifesaving equipment to repair or replace defective gear and equipment.
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Directed and coordinated crew members and workers and maintained strict operational schedules and profit targets.
- Verified hydraulic fluid, air pressure and oxygen levels to check on systems operations.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Learned to operate new technology systems and procedures through instruction, simulators and models.
Education
High School Diploma -
Blacksburg High School
Blacksburg, VA06.2001
Skills
- Strategic Direction
- Good Judgment
- Multi-operations Management
- Hiring and Training
- Regulatory Compliance
- Resource Management
- Partnerships and Resource Mobilization
- Teamwork and Collaboration
- Work Delegation
- Public Speaking
- Policy and procedure improvements
- Computer Skills
- Team training and development
- Project Management
- Community Outreach
- Interpersonal Skills
- Employee Coaching and Mentoring
- Administration and Reporting
- Problem-Solving
- Technical understanding
- Training and Development
- Organizational Performance
- Customer Service
- Idea Development and Brainstorming
- Needs Assessment
- Goal Setting
- Relationship Building
- Team leadership and direction
- Managing Operations and Efficiency
- MS Office
- MS Office Applications
- Staff Development
- Performance Tracking and Evaluation
- Detail Oriented
- Interpersonal Relations
- Personnel Management
- Decision-Making
- Problem Resolution
- Business Development
- Data Collection & Research
Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsPaid time offPersonal development programsTeam Building / Company RetreatsCertification
VCU Case Management Certification
CPR Certified
GlobaLeadership Foundation - Emotional Intelligence
Fundamentals of domestic violence and abuse
Software
Microsoft Excel
SharePoint
OneNote
Teams
SalesForce
Powerpoint
Accomplishments
- Collaborated with team of 3 in the development of Success Coach program.
- Supervised team of 8 staff members in my Program Manager role.
- Supervised team of 26 staff members in my Manager role.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Responsible for achieving budget goal months before due date.
Timeline
Program Manager
Goodwill Valleys
12.2023 - 03.2024
Success Coach Manager
Goodwill Valleys
08.2022 - 12.2023
Success Coach Lead
Goodwill Valleys
01.2022 - 06.2022
Success Coach
Goodwill Valleys
01.2022 - 06.2022
Store Manager
Goodwill Valleys
08.2013 - 01.2022
Store Manager
7-eleven
11.2005 - 08.2013
Aviation Boatswain's Mate Launch and Recovery
US Navy
08.2001 - 08.2005
High School Diploma -
Blacksburg High School
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