Summary
Overview
Work History
Education
Skills
Timeline
Server

Dusty Gibson

Apple Valley,MN

Summary

Adept at multitasking and organization, I enhanced guest experiences at Perkins Family Restaurant by leveraging exceptional customer service and POS system proficiency. My collaborative spirit and ability to thrive under pressure resulted in significant service quality improvements, showcasing my strong work ethic and communication skills.

Overview

34
34
years of professional experience

Work History

Server

Perkins Family Restaurant
02.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Server

Danny's Restaurant Inc.
03.1994 - 02.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Bartender

Outback Steakhouse
03.2022 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Poker Dealer

5th Street Poker Parties
09.2011 - 06.2020
  • Managed poker tables with strong attention to detail, ensuring smooth gameplay for all participants.
  • Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
  • Enforced casino rules and regulations, promoting fair play among customers.
  • Increased table revenue by accurately tracking time played, rake, and tips during each shift.
  • Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
  • Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
  • Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
  • Promoted dialogue between players to support positive customer experience and engaged individuals or groups in game-related conversations to verify understanding of rules and player expectations.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Provided crucial support during large-scale poker tournaments by assisting with registration, table assignments, and event logistics.
  • Streamlined chip exchange processes for efficient transactions between players and the house cashier station.
  • Consistently met performance metrics by adhering to strict timelines for game rotations and table assignments.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Supported fellow dealers through teamwork and collaboration during peak times or when additional assistance was needed at tables.
  • Contributed to a safe gaming environment by promptly reporting any suspicious behavior or security concerns to supervisors.
  • Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.
  • Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
  • Assisted in training new poker dealers on casino policies, procedures, and game mechanics to uphold company standards.
  • Developed extensive knowledge of state gambling laws and regulations to guarantee compliance within the workplace.

General Manager

Distinctive Cleaning
04.1997 - 06.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Shift Leader

SUBWAY®Restaurants
05.1996 - 05.1998
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Cashier Assistant

A&w Root Beer
02.1991 - 11.1991
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.

Education

Anoka-Ramsey Community College
Minneapolis, MN

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Professional appearance
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Order accuracy
  • Quality control
  • Food safety practices
  • Relationship management
  • Banquet coordination
  • Multitasking and organization
  • Shift management
  • Calm demeanor
  • Point of sale (POS) system operations
  • Liquor, wine, and food service
  • Reliable and responsible
  • Multitasking Abilities
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Timeline

Server

Perkins Family Restaurant
02.2023 - Current

Bartender

Outback Steakhouse
03.2022 - 04.2023

Poker Dealer

5th Street Poker Parties
09.2011 - 06.2020

General Manager

Distinctive Cleaning
04.1997 - 06.2018

Shift Leader

SUBWAY®Restaurants
05.1996 - 05.1998

Server

Danny's Restaurant Inc.
03.1994 - 02.2025

Cashier Assistant

A&w Root Beer
02.1991 - 11.1991

Anoka-Ramsey Community College

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Dusty Gibson