Dustin Griswell
Charlotte
Summary
Results-driven professional with strong organizational and training skills, leveraging educational background and extensive work history to enhance team performance. Proven track record in customer service, committed to preparing others for success in the industry. Recognized for punctuality and a positive attitude, consistently contributing to a collaborative work environment.
Overview
14
14
years of professional experience
Work History
Flight Attendant
American Airlines
06.2018 - Current
- Conduct thorough safety checks of all equipment and aircraft.
- Provide excellent customer service throughout the duration of a flight for all passengers and team members on board.
- Have great knowledge of safety and medical procedures onboard the aircraft.
Server/Host
Longhorn Steakhouse
10.2015 - 07.2019
- Assisted guest with making menu choices in an informative and helpful fashion.
- Appropriately suggested additional items to customers to help increase restaurant sales.
- Consistently adhered to quality expectations and standards.
- Regularly check on guests to ensure satisfaction with each food course and beverages.
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.
- Followed health safety guidelines when preparing and serving food products.
- Greeted guests and provided menus.
Server
Boneisland Grillhouse
08.2017 - 02.2018
- Make sure guests are greeted within thirty seconds of sitting down.
- Fulfill all guests needs and answer any questions that they may have.
- Make sure food was correct and drinks were filled.
- Talk to the tables and make casual conversation with them.
- Make sure section was clean, neat, and tidy.
Sales Associate
American Eagle
07.2017 - 01.2018
- Assist with the customers and make sure you greet everyone who walks in the store and let them know you were there to help if needed.
- Check people out and try to convince people to open a store credit card.
- Make sure the floors and tables are set up and neatly folded.
- Put all the clothes back at the end of the shift to where it belongs.
Customer Service Associate
Creekside Sports Center
01.2013 - 09.2017
- Assist all customers with questions and assist in registering for any of the programs we offer, while offering additional options where feasible
- Resolve all problems with customers and ensure they are satisfied with the resolution, or work to ensure that I can meet their needs.
- Perform closing duties each scheduled night, such as closing the facility, proper cash management and cash handling, and securing the premises
- Ensure proper cash management is performed prior to closing, and any overages/shortages are considered and documented for accounting purposes
Representative
Kicks Soccer Shop
02.2011 - 04.2013
- Cross-trained between our customer service area and our soccer shop
- Assist customers daily in our soccer shop
- Perform monthly store resets and adjustments of merchandise and push clearance product to focal viewing areas around the store
- Assist customers in building their complete soccer kit with the proper items
- Ensure merchandise was in stock, and readily available to customers
- Resolve customer complaints and/or issues that arise
- Provide the best package to each customer regarding program registration
- Communicate with customers via email and phone; follow up with customers on their experience with the program(s)
Education
Hotel, Restaurant, & Tourism management program -
Athens Technical College
Athens, GA04.2018
High School Diploma - General Studies
Archer High School
Lawrenceville, GA05.2015
Skills
- Proficient in Windows software
- Customer service
- Microsoft Office Suite
- Customer service-oriented
- Excellent communication skills
- Conflict resolution
- Workplace organization skills
- Problem solving
- Team collaboration
- Communication skills
- Food safety
- Crew coordination
- Time management
- Attention to detail
Volunteer Experience
Soccer Coach, Bluesprings Youth Soccer Association, 08/01/14, 11/30/15, Train and develop youth players in both practice and game settings.
References
References available upon request.
Timeline
Flight Attendant
American Airlines
06.2018 - Current
Server
Boneisland Grillhouse
08.2017 - 02.2018
Sales Associate
American Eagle
07.2017 - 01.2018
Server/Host
Longhorn Steakhouse
10.2015 - 07.2019
Customer Service Associate
Creekside Sports Center
01.2013 - 09.2017
Representative
Kicks Soccer Shop
02.2011 - 04.2013
Hotel, Restaurant, & Tourism management program -
Athens Technical College
High School Diploma - General Studies
Archer High School
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