Dusty Hutchins
Greenbrier,TN
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Range USA
Goodlettsville, TN
10.2023 - Current
- Regularly met or exceeded established sales goals by implementing strategic closing techniques
- Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service
- Closed and balanced all registers and counted the safe
- Ensured proper closure of the store, facilitating a smooth transition to the next day
- Verified firearm transaction paperwork for errors to maintain compliance with the ATF
- Reviewed and documented sales data, ensuring accuracy
Sales and Service Technician
Urbanex Pest Control
Nashville, Tennessee
03.2022 - 10.2023
- Maintained accurate records of all pest control activities including customer reports and invoices
- Provided detailed explanations of services rendered and made recommendations for future preventive measures
- Adhered strictly to safety protocols when handling dangerous chemicals or equipment
- Developed effective strategies for controlling rodent populations through trapping, baiting, and exclusion methods
- Provided customer service by responding promptly when customers had questions or concerns regarding their pest problems
- Informed clients of various solutions and methods for exterminating pests by using industry knowledge
- Conducted building inspections for clients, determining sources of problems and potential solutions.
- Identified potential sales opportunities by analyzing customer needs and recommending appropriate products and services.
Customer Retention Specialist
Urbanex Pest Control
Nashville, Tennessee
03.2022 - 10.2023
- Resolved escalated issues from customers in a timely manner
- Implemented strategies for improving overall user experience across all channels
- Conferred with management to resolve staff issues and problems
- Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations
- Performed customer negotiations to reach fair conclusion for both business and customer
Tire Technician
Discount Tire
Madison, Tenn
10.2015 - 02.2022
- Performed tire rotations, mounts, and balancing on vehicles
- Calibrated tire pressure monitoring systems (TPMS)
- Located and repaired punctures in tires, applied patches, or advised on replacement for severely damaged rubber.
- Cleaned and maintained tire service bays to keep work areas organized
Workflow Manager
Discount Tire
Madison, Tennessee
10.2015 - 02.2022
- Oversaw daily operations, managing resources and personnel to ensure objectives were met
- Advised senior managers on potential changes needed in order to optimize workflows
- Utilized problem-solving skills to identify customer needs and provide optimal solutions
- Developed excellent communication and interpersonal skills by interacting with customers on a daily basis
- Trained new employees on company policies and strong sales techniques
- Fostered a positive work environment to retain top talent
Sales Associate
Discount Tire
Madison, Tennessee
10.2015 - 02.2022
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings
- Developed and maintained relationships with customers and vendors for successful project completion
- Answered incoming telephone calls to provide store, products and services information
- Helped customers find specific products, answered questions, and offered product advice
- Trained new team members in cash register operation, stock procedures, and customer services
- Cross-trained in multiple departments for increased versatility
Education
High School Diploma -
White House High School
05.2018
Skills
- Safety Procedures
- Reading Comprehension
- Team Oversight
- Critical Thinking
- Time Management
- Product Knowledge
- Client Support
- Customer Inquiries
- Customer Safety
- Client Relationships
Certification
- C7 Certification
- Commercial Applicator License
- Department of Agriculture Solicitor Card
Personal Information
Title: Assistant Manager of Operations/Retention Specialist
References
References available upon request
Timeline
Senior Sales Associate
Range USA
10.2023 - Current
Sales and Service Technician
Urbanex Pest Control
03.2022 - 10.2023
Customer Retention Specialist
Urbanex Pest Control
03.2022 - 10.2023
Tire Technician
Discount Tire
10.2015 - 02.2022
Workflow Manager
Discount Tire
10.2015 - 02.2022
Sales Associate
Discount Tire
10.2015 - 02.2022
High School Diploma -
White House High School
- C7 Certification
- Commercial Applicator License
- Department of Agriculture Solicitor Card
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