Dusty Lann
Office Manager
Hutto,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
Work History
Office Manager
Rio Construction
Hutto, TX
10.2021 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated and aligned office schedules and disseminated important work information to employees.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared meeting rooms and materials and recorded important information.
- Compared vendor prices and negotiated for optimal savings.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts and generated reports for company database.
- Coordinated special projects and managed schedules.
- Handled sensitive information in a confidential manner.
Operations Administrative Assistant
American Constructors
Cedar Park, TX
01.2021 - 10.2021
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Established administrative work procedures to track staff's daily tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Used Sharepont to prepare various correspondence, reports and other written material.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Sr. Administrative Assistant
Manor Independent School District
, TX
01.2020 - 07.2020
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Coordinated office activities and public events.
- Created and updated records and files to maintain document compliance.
- Placed, accepted and followed-up on customer inquiries by phone on behalf of executive staff.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
- Conducted research to assist with routine tasks and special projects.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
- Maintained personal schedule, professional calendar and individual appointments for director.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Wrote and prepared deliberate agendas for company meetings.
- Kept files and records in content management systems such as MS SharePoint, EXCEL and others.
- Drafted documents in company-directed formats and fonts accurately and consistently.
- Managed electronic records database and handled all file requests.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Sorted, opened and routed mail and deliveries to meet business requirements.
Activity Director
Falcon Ridge Rehabilitation
Hutto, TX
09.2018 - 12.2019
- Performed assessments on activity programs to determine what specific activities were suitable.
- Designed wide variety of activities to stimulate interest, involvement and engagement of patients.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Developed monthly life enrichment calendar and published electronically and in print.
- Arranged outings as part of recreational program.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
- Created and delivered recreational programs for small and large groups of residents.
- Established vendor relationships to access timely services in support of events.
- Led efforts to conceive, develop and execute thematically aligned entertainment programming.
- Conducted site visits, artist walkthrough and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Front Desk Receptionist
Rapid Recovery Center
Round Rock, TX
03.2018 - 08.2018
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Coordinated pick-up and delivery of express mail services.
- Used internal software to process check-ins and check-outs.
- Monitored office supplies by checking inventory and placing orders.
- Entered and updated sensitive customer information during check-ins and room changes.
- Transcribed phone messages and relayed to appropriate personnel.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Human Resources Director / Payroll Coordinator
Falcon Ridge Rehabilitation
Hutto, TX
03.2016 - 03.2017
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Posted job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Entered personnel and subcontractor data into central database.
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Reviewed human resources paperwork for accuracy and completeness.
- Evaluated timecards for accuracy on regular and overtime hours.
- Captured key feedback from employees during exit interviews.
- Addressed and resolved general payroll-related inquires.
- Coordinated meetings, developed meeting content and presented human resources law updates.
- Assisted management staff in annual year-end processes and data audits.
Human Resources Specialist
Lone Star Circle of Care
Georgetown, TX
07.2015 - 03.2016
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with senior leadership to establish and develop corporate and HR policies and procedures.
- Oversaw and managed hiring process and assisted human resources.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
Human Resources Coordinator
Pearson Education
Austin, TX
01.2015 - 07.2015
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Entered personnel and subcontractor data into central database.
- Evaluated timecards for accuracy on regular and overtime hours.
- Captured key feedback from employees during exit interviews.
- Sent notices to employees and subcontractors regarding expiring documentation.
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Coordinated meetings, developed meeting content and presented human resources law updates.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
Administrative Assistant - Office Manager
Williamson County
Georgetown, TX
02.2012 - 03.2014
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Prepared meeting rooms and materials and recorded important information.
- Compared vendor prices and negotiated for optimal savings.
- Updated reports, managed accounts and generated reports for company database.
- Coordinated special projects and managed schedules.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
District Receptionist
Hutto Independent School District
Hutto, TX
05.2008 - 09.2011
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to the district employees by copying, faxing and filing documents.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Troubleshot copy machines and printers and scheduled service as needed.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
Payroll Specialist / FMLA
Hutto Independent School District
Hutto, TX
12.2006 - 05.2008
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Employed error identification and audit tools to effectively resolve payroll discrepancies.
- Reviewed time records for 250 employees to verify accuracy of information.
- Applied knowledge of regulations, employment law and tax code to keep operations in compliance with applicable standards.
- Monitored compliance with generally accepted accounting principles and company procedures.
- Prepared and monitored sick leave files and served as administrator of sick leave program.
- Reconciled health care benefits, tax contributions and retirement accounts to facilitate large-scale account reconciliations.
Skills
Cash Handling
Customer Service Skills
Organizational skills
Data entry
QuickBooks
Notary PublicTravel coordination
Organizational skills
Excellent multi-tasking ability
Clerical support
Bookkeeping
Clear oral/written communication
Office management
Sorting and labeling
Scheduling
Administrative support
Timeline
Office Manager
Rio Construction
10.2021 - Current
Operations Administrative Assistant
American Constructors
01.2021 - 10.2021
Sr. Administrative Assistant
Manor Independent School District
01.2020 - 07.2020
Activity Director
Falcon Ridge Rehabilitation
09.2018 - 12.2019
Front Desk Receptionist
Rapid Recovery Center
03.2018 - 08.2018
Human Resources Director / Payroll Coordinator
Falcon Ridge Rehabilitation
03.2016 - 03.2017
Human Resources Specialist
Lone Star Circle of Care
07.2015 - 03.2016
Human Resources Coordinator
Pearson Education
01.2015 - 07.2015
Administrative Assistant - Office Manager
Williamson County
02.2012 - 03.2014
District Receptionist
Hutto Independent School District
05.2008 - 09.2011
Payroll Specialist / FMLA
Hutto Independent School District
12.2006 - 05.2008