Dusty Madejrich
Buffalo,NY
Summary
Goal-oriented Retail Supervisor dedicated to continuously improving team functions and location sales. Implements proactive, market-driven strategies to capitalize on sales opportunities with creative events and new product lines. Skilled trainer and team manager with motivational style.
Customer-focused professional with exemplary history of leading retail teams to unprecedented sales volumes. Deploys strategic long-range planning, expense control, and innovative sales strategies and demonstrates constant readiness to meet consumer needs. Motivates and inspires team members to engage with customers and grow business.
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Retail Supervisor
Metz culinary management
Buffalo
2021.11 - Current
- Analyzed operational data such as sales figures, stock levels and employee attendance records to identify areas needing improvement or optimization.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Implemented new technologies into the retail environment such as point-of-sale systems or mobile apps.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Developed strong relationships with key suppliers by consistently providing high quality service standards.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Ensured compliance with all safety regulations, policies and procedures.
- Worked closely with vendors to negotiate pricing contracts that provided the best value for the company.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Monitored store's compliance with health and safety regulations.
Assistant Manager of Sales
Dollar General Market
Orchard Park , New York
2014.09 - 2021.01
- Monitored sales performance against targets and identified areas of improvement.
- Managed daily operations of the sales department including staffing, budgeting, forecasting.
- Participated in trade shows and other industry events as a representative of the company.
- Conducted regular meetings with the sales team to review goals and objectives.
- Cultivated strong professional relationships with vendors to secure favorable deals on products and services.
- Developed relationships with key customers to ensure satisfaction with products and services offered.
- Provided technical support as needed during client presentations or demonstrations.
- Coached and mentored new sales representatives on best practices.
- Analyzed customer feedback to improve product offerings and services.
Catering Manager
Noco Express
Depew , New York
2016.09 - 2020.10
- Organized staff scheduling and trained new employees on food safety practices.
- Managed inventory levels of food supplies required for upcoming catered events.
- Developed strategies to maximize customer satisfaction and increase sales in catering services.
- Negotiated contracts with clients for catering services ensuring reasonable rates were charged.
- Supervised servers during catered events to ensure high standards of service were met.
- Inspected equipment prior to use at catered events to ensure it was working properly.
- Provided guidance to staff regarding proper presentation of dishes served at catered events.
- Collaborated with chefs to develop menus for special events, corporate functions, weddings.
- Reviewed invoices from vendors after each event and approved payment when appropriate.
- Prepared reports summarizing financial information such as costs incurred per event or total revenue generated from catering services.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Resolved customer complaints promptly and professionally while maintaining good relations with clients.
- Maintained accurate records of orders and deliveries for catering services.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Established relationships with vendors to secure competitive prices on supplies needed for catering projects.
- Addressed any issues related to health code violations found during inspections by local authorities.
- Assisted in setting up tables, chairs, decorations prior to a catered event.
- Developed innovative ideas for themed parties or buffets based on client needs.
Education
High School Diploma -
Alexander High School, Alexander, NY
Alexander2000-06
Skills
- Store Organization
- Employee Motivation
- Task Delegation
- Sales Development
- Goal Setting and Achievement
- Store maintenance
- Staff Training and Development
- Customer Service Management
- Inventory Management
- Resource Planning
- Product Sales
- Store growth planning
- Policy Enforcement
- Loss Prevention
- Performance monitoring
- Inventory Oversight
- Administrative Documentation
- Sales monitoring
- Sales Leadership
- Staff Coaching and Training
- Written Communication
- Basic Mathematics
- Task Prioritization
- Team Collaboration
- Retail Security
- Attention to Detail
- Professionalism
Timeline
Retail Supervisor
Metz culinary management
2021.11 - Current
Catering Manager
Noco Express
2016.09 - 2020.10
Assistant Manager of Sales
Dollar General Market
2014.09 - 2021.01
High School Diploma -
Alexander High School, Alexander, NY
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